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Guide to Disaster Recovery
Chapter 12 Solutions
Review Questions
1. Describe the positive and negative social dynamics that can result from experiences of employees
2. Describe the positive and negative social dynamics that can result from experiences of employees’
3. Describe the positive and negative social dynamics that can result from experiences of members of
4. Describe the positive and negative social dynamics that elected officials can create during a disaster.
5. Describe the positive and negative social dynamics that special interest groups can create during a
6. Describe the positive and negative social dynamics that business partners can create during a
7. Describe the positive and negative social dynamics that suppliers can create during a disaster.
8. Describe the positive and negative social dynamics that customers can create during a disaster.
9. Explain the role of the silent observer during a disaster. Answer: The role of the silent observer is to
10. What is the purpose of the post-event debriefing process? Answer: The post-event debriefing
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all people learned during the disaster. The post-event debriefing process needs to take place with
several groups over a period of time.
11. Describe and explain the purpose of the post-event evaluation process. Answer: The post-event
12. What should be evaluated during a post-event evaluation? Answer: (1.) First alert and disaster
13. Which groups of people should be debriefed during the post-event evaluation process? Answer:
14. What topics should be covered in a general post-event debriefing session? Answer: Overall
15. What topics should be covered in a specialized post-event debriefing session? Answer: Best thing
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16. What sources of data and information should be used to conduct post-event evaluations? Answer:
(1.) Results of the post-event debriefings for all groups which debriefings were held, Disaster
17. What elements should be included in a post-event evaluation report? Answer: 1.) Title page. 2.)
18. Who should review a draft of the post-event evaluation report? Answer: All involved parties should
19. How should an organization handle revisions of the disaster recovery plan and procedures after the
post-event evaluation process? Answer: All plan revision and procedure modifications should be put
20. After updating training materials to reflect changes in the disaster recovery plan and procedures as a
result of the post-event evaluation, what should the training staff do? Answer: When training
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Hands-On Projects Tips
The hands-on projects in this text are designed for students to gain experience in developing a disaster recovery
plan. Students are expected to select an organization for which to develop a plan. This may be easier for
students that are in adult-oriented evening programs than it is for students in a traditional four-year program
or graduate program and who are not employed or do not have any work experience. Students can work solo
or in groups to develop the disaster recovery plan.
The projects in each chapter call for students to develop sections of a disaster recovery plan that are explained in
that chapter. As the course is completed the students should have their disaster recovery plan completed.
In grading the hands-on projects the instructor should consider the following:
Not all hands-on projects in this chapter will apply to all organizations. Students should complete the projects
that are appropriate for the organization for which they are developing a disaster recovery plan.
Project 12-1
This project is designed to help students prepare the organization for which they developed a recovery plan to
cope with human dynamics during a disaster. Students are to develop three methods to neutralize negative
dynamics on the part of employees during a disaster and write a one-page overview of each method.
Project 12-2
Project 12-4
This project is designed to help students prepare the organization for which they developed a recovery plan to
cope with human dynamics during a disaster. Students are to develop three methods to neutralize negative
dynamics on the part of elected officials during a disaster and write a one-page overview of each method.
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Project 12-5
Project 12-7
This project is designed to help students prepare the organization for which they developed a recovery plan to
cope with human dynamics during a disaster. Students are to develop three methods to neutralize negative
dynamics on the part of members of business partners during a disaster and write a one-page overview of
each method.
Project 12-8
This project is designed to help students prepare the organization for which they developed a recovery plan to
cope with human dynamics during a disaster. Students are to develop three methods to neutralize negative
dynamics on the part of members of customers during a disaster and write a one-page overview of each
method.
Project 12-9
Project 12-11
This project is designed to help students understand what steps should be taken after a disaster in the
organization for which they developed a recovery plan. This project requires that students develop an
outline for a specialized post-event debriefing session of the organization’s rescue team.
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Project 12-12
Project 12-14
This project is designed to help students understand what steps should be taken after a disaster in the
organization for which they developed a recovery plan. This project requires that students develop an
outline for a specialized post-event debriefing session of the organization’s restoration team.
Project 12-15
This project is designed to help students understand what steps should be taken after a disaster in the
organization for which they developed a recovery plan. This project requires that students develop an
outline for a specialized post-event debriefing session of members of emergency service organizations and
contract disaster recovery firms that respond in a disaster.
Case Projects Discussion
The case projects in this book all cover the same company, Harris and Heartfield Manufacturing. As with the
hands-on projects, the case projects are designed to build skills and knowledge for disaster recovery
planning. In the case projects students are advising an organization about how to develop a disaster recovery
plan. The assignments in each chapter will challenge the students in communicating disaster recovery
planning concepts to a group of managers that have no previous knowledge or experience in disaster
recovery planning.
Case Project: Harris and Heartfield Manufacturing
This project is designed to help students understand what to do after a disaster. In this assignment students have
been asked to develop a checklist of everything Harris and Heartfield should do after a disaster.
Optional Team Case Assignments Discussion
The optional team case assignments in this book are designed to develop communications and research skills of
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Team Case Assignment 2