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ADDRESS CHALLENGING CLASSROOM ISSUES
Disrespectful Students
Disrespectful students can be a challenge that no instructor wants to face, but most eventually
will. There are a number of ways instructors can approach those who are being disrespectful:
• Address the problem early. If a student is borderline disrespectful once, consider waiting
until a second offense to address the problem; otherwise, address it immediately.
• During class, diffuse the problem by shifting the focus away from the offending student.
Ask another student his or her opinion or end the discussion and present a lecture, possibly
using an example that might counter what the student has said.
• If possible, address the student away from the rest of the class. For example, ask the student
to stay after class and talk with you for a moment or, if necessary, ask the student to make
Students and Personal Information
What if one of your students asks to see you after class and reveals that she/he is being abused
by someone in a relationship? Or she/he has depression and is on medication? Or she/he is on
the verge of a mental breakdown? What do you do? These scenarios are becoming more and
more common on college campuses; it is rare for me to go through a semester without facing
an issue similar to one of these. How can you address issues like these?
• Before a situation like this occurs, know what services are offered on campus, such as health
services and counseling. Know their policies, the contact information, and how each group
prefers to work with students.
• Be empathetic, then refer. The student is placing deep trust in you by revealing these issues.
Empathize with them, acknowledge their feelings and their experiences, then refer them so
he or she can receive more assistance. Students often resist because they feel as if they are
the only ones going through the issues they are going through. Assure them this is not the
case that; let them know that many students go through life and mental health issues that
interfere with their academics.
• Don’t promise confidentiality! If a student asks to speak with you in confidence, do not
agree. Legally, you may be required to break that confidence, which will break the student’s
trust in you. Tell the student that you are happy to discuss the issue but that you cannot
promise confidentiality.
• Don’t get involved in the drama. If a student comes to you because the issues she/he is
experiencing are affecting academics, make necessary adjustments (with guidance from