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Chapter 6 Managing Personnel
OUTLINE
I. Managing Personnel
A. Personnel management is an essential part of the management process of
II. Personnel Management
A. Several managers are responsible for managing personnel in an
organization
B. Force field analysis considers driving and restraining forces as variables
that impact effectiveness
E. The hiring process
F. Interviewing
internship opportunities through local colleges and universities
III. Legal Issues in Personnel Management
A. Equal employment opportunities
B. Sexual harassment
C. Other labor laws
IV. Working with Unions
A. Unions were initially organized to give workers a representative voice in
dealing with management over issues related to salary, benefits, and safe
working conditions
V. Structure, Communication, and Personnel
A. Many companies have recognized that hierarchical structures no longer
serve the efficient management of organizations
B. Technology has forced many changes in organizational structure, easing
ASSIGNMENTS/PROJECTS
1. Divide the class into small groups. Help each group arrange a meeting with the
2. Contact a representative of a local broadcast or digital media industry labor union or
guild. Ask him or her to speak to the class about the issues involved with employee
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MULTIPLE-CHOICE QUESTIONS
1. Collective bargaining is a term identified with negotiations involving
a. purchase of syndicated programming
2. Which of the following types of information is not recommended for inclusion in an
employee handbook?
a. promotion and advancement policies
3. Reducing the number of personnel in order to reduce expenses is known as
d. turnover
e. none of the above
4. Employers are required to have program that seeks out qualified women and minority
applicants.
a. an equal employment opportunity
b. an employment diversity
5. Broadcast stations which do not comply with the FCC’s EEO/AA requirements are
subject to
a. fines
b. sanctions
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6. This law requires federal minimum wage payments to employees and addresses
overtime compensation.
d. National Labor Relations Act
e. Age Discrimination in Employment Act
7. This law prohibits discrimination based on race, color, gender, or national origin with
respect to employment.
a. Fair Labor Standards Act
8. The process of negotiation between a union and management is called
a. binding arbitration
9. Which of the following statements is not true of a modern media organizational
structure?
d. Technology is driving many of the changes in organizational structure.
e. Information within organizations flows up, down, and sideways instead of
top-down.
10. Which of the following technique helps managers determine the number of individual
positions?
d. marketing analysis
e. none of the above
11. Which of the following is not the common means of recruitment?
a. internal recruitment
b. social media
12. Most organizations maintain application files for _____ from candidates who were
not hired for a previous opening or who submitted unsolicited applications ͒
13. _____ provide information for the questions about the applicant’s personal qualities,
motivation, and interest in the position
a. Resumes
b. Tapes
14. An employee handbook or similar document should include specific information on
a. nondiscrimination in employment
15. A typical probationary work period is
a. 30 days
TRUE/FALSE QUESTIONS
16. Equal employment programs are voluntary by broadcast stations and not required
regardless of the number of employees.
17. Employees should initiate performance reviews.
18. The labor force is expected to become more demographically diverse.
19. A specific member of management should be designated as responsible for the
contact for internship information and record keeping.
20. Managers can be held responsible for acts of sexual harassment committed by
employees even in the presence of a written policy prohibiting such conduct.
DISCUSSION/ESSAY QUESTIONS
1. Identify three specific suggestions to follow in an employment interview.
3. Give two specific examples of unions found in the media industries. What is the
primary purpose of a union?
4. Explain the FCC’s EEO/AA compliance requirements and their primary purpose.
5. What is sexual harassment? In addition to a written policy on sexual harassment, what
steps should management take to eliminate sexual harassment from the workplace?