Data Table
Calculations set to Manual. Press F9 to recalculate.
Custo-
mer #
Time
between
calls
Call
arrival
time
Call
start
service
Service
time
Call end
service
Wait
time
Agent
idle time
RN
interval
lower limit
Time
Proba-
bility
Run
Max
wait
time
Idle
time %
0 0 0 0 0 0 0 0 18.8 28 6.7%
1 3 3 3 3 6 0 3 2 7.3 20 2.1%
8 4 28 33 639 5 0 9 10.7 20 3.0%
9 4 32 39 140 7 0 10 8.9 21 2.4%
10 537 40 444 3 0 0.00 10.20 11 7.9 21 9.0%
11 239 44 145 5 0 0.20 20.19 12 15.3 39 2.9%
17 357 63 265 6 0 18 3.5 11 6.4%
18 562 65 368 3 0 Based on 1 replication: 19 2.5 11 14.8%
19 365 68 270 3 0 Total wait time = 980 minutes 20 2.9 12 17.3%
20 368 70 575 2 0 Avg wait time = 8.8 minutes 21 14.5 35 2.4%
31 6112 112 2114 0 5 32 6.1 19 5.8%
32 2114 114 6120 0 0 33 8.6 30 10.8%
33 4118 120 3123 2 0 34 9.7 25 4.4%
34 2120 123 4127 3 0 35 8.3 25 3.0%
35 3123 127 1128 4 0 36 4.0 13 6.2%
36 2125 128 4132 3 0 37 5.2 13 8.9%
37 2127 132 1133 5 0 38 12.6 25 2.7%
49 5165 171 2173 6 0 50 3.8 15 10.7%
50 3168 173 5178 5 0 51 3.8 23 15.8%
51 4172 178 5183 6 0 52 8.2 25 6.1%
Service Distribution
Arrival Distribution
Alabama Airlines (1-Agent Revised)
60 2207 212 4216 5 0 61 4.7 15 7.3%
61 2209 216 5221 7 0 62 5.6 14 3.5%
62 2211 221 3224 10 063 5.0 14 8.2%
63 5216 224 4228 8 0 64 5.4 21 11.3%
74 5255 263 2265 8 0 75 30.5 63 2.2%
75 2257 265 3268 8 0 76 3.4 13 10.1%
76 3260 268 1269 8 0 77 24.3 42 2.1%
77 2262 269 4273 7 0 78 5.3 21 19.1%
78 1263 273 4277 10 079 8.0 25 3.2%
89 3296 315 5320 19 090 9.7 29 6.5%
90 6302 320 4324 18 091 6.3 19 4.7%
91 3305 324 2326 19 092 27.5 58 2.8%
92 3308 326 2328 18 093 20.6 47 1.7%
93 2310 328 1329 18 094 6.1 19 10.7%
104 4341 367 5372 26 0105 4.3 12 7.5%
105 5346 372 3375 26 0106 3.7 16 13.8%
106 1347 375 2377 28 0107 4.7 15 6.1%
107 2349 377 2379 28 0108 3.3 11 8.0%
108 4353 379 1380 26 0109 18.4 36 3.8%
119 361 120 6.6 21 5.9%
120 361 121 28.1 50 1.2%
121 361 122 5.9 16 4.3%
122 361 123 11.5 25 2.7%
123 361 124 4.1 13 9.1%
134 361 135 12.9 28 9.0%
135 361 136 5.0 14 4.8%
136 361 137 13.7 34 9.7%
137 361 138 2.1 10 18.3%
138 361 139 7.3 27 4.1%
153 6.4 18 4.0%
155 15.0 28 7.7%
157 2.3 10 16.4%
159 2.4 910.6%
161 4.2 15 8.7%
163 4.6 17 7.4%
165 9.4 19 0.8%
167 3.9 10 6.8%
169 20.5 54 3.2%
171 5.9 25 14.8%
173 5.6 14 3.7%
175 14.1 35 3.4%
177 4.5 17 7.4%
179 14.3 33 3.4%
181 7.8 20 4.1%
183 5.6 19 14.5%
185 4.6 15 9.2%
187 3.6 13 10.1%
189 5.7 19 5.2%
191 11.7 27 2.1%
193 3.1 12 13.7%
195 8.9 24 5.4%
197 2.3 10 11.4%
199 4.1 15 11.9%
200 16.9 29 2.6%
Data Table
Calculations set to Manual. Press F9 to recalculate.
Custo-
mer
Time
between
arrivals
Arrival
time
Server
#
Start
service
Service
time
End
service
Start
service
Service
time
End
service
Wait
time
Agent 1
idle
time
Agent
2 idle
time
RN lower
limit
Time
Proba-
bility
Run
Avg
wait
time
Max
wait
time
Idle
time
% A1
Idle
time
% A2
0 0 0 0 0 0 0 0 0 0 0 0 0 1 0.03 349.0% 45.6%
1 1 1 1 1 4 5 0 1 0.00 10.11 20.03 352.9% 45.6%
2 4 5 2 5 5 10 0 5 0.11 20.21 30.01 156.0% 52.6%
15 149 149 453 0 0 0.97 70.03 16 0.03 358.4% 54.1%
16 554 254 660 0 1 17 0.04 444.6% 44.7%
17 155 155 358 0 2 Based on 1 replication: 18 0.03 354.8% 55.2%
18 459 159 160 0 1 Total wait time = 9 minutes 19 0.02 255.1% 44.7%
24 474 174 781 0 2 Agent 2: 25 0.03 352.4% 41.9%
33 1103 2104 5109 1 0 34 0.04 452.5% 50.0%
34 1104 1107 1108 3 0 35 0.03 348.6% 50.7%
35 4108 1108 2110 0 0 36 0.02 247.6% 52.5%
36 4112 2112 3115 0 3 37 0.03 351.0% 50.0%
37 1113 1113 3116 0 3 38 0.02 255.1% 53.4%
38 4117 2117 4121 0 2 39 0.01 154.3% 57.1%
39 2119 1119 3122 0 3 40 0.01 153.4% 50.0%
40 3122 2122 2124 0 1 41 0.02 254.2% 48.8%
41 2124 1124 4128 0 2 42 0.03 350.8% 54.8%
55 1177 2177 3180 0 0 56 0.05 547.8% 47.0%
56 2179 1179 1180 0 2 57 0.02 257.1% 51.6%
57 5184 2184 2186 0 4 58 0.01 156.7% 52.6%
58 3187 1187 3190 0 7 59 0.01 161.0% 55.7%
59 2189 2189 3192 0 3 60 0.04 449.3% 43.6%
60 3192 1192 1193 0 2 61 0.03 351.8% 47.5%
61 2194 2194 3197 0 2 62 0.02 248.8% 46.2%
62 2196 1196 2198 0 3 63 0.02 248.4% 48.1%
63 1197 2197 4201 0 0 64 0.03 354.8% 59.7%
64 1198 1198 1199 0 0 65 0.03 352.2% 43.9%
65 4202 1202 5207 0 3 66 0.02 255.7% 59.2%
66 3205 2205 3208 0 4 67 0.01 155.3% 52.6%
Alabama Airlines (2-Agents Revised)
Agent #2
Agent #1
Arrival Distribution
80 4260 1260 3263 0 5 81 0.03 357.5% 57.1%
81 6266 2266 3269 0 8 82 0.01 156.2% 53.6%
93 2299 2299 6305 0 3 94 0.03 352.2% 55.0%
94 3302 1302 2304 0 4 95 0.02 252.2% 50.1%
95 5307 1307 3310 0 3 96 0.02 254.8% 48.5%
96 3310 2310 4314 0 5 97 0.03 353.0% 50.8%
108 4350 1350 1351 0 8 109 0.04 453.3% 52.4%
109 5355 2355 5360 0 8 110 0.01 155.3% 58.2%
110 2357 1357 5362 0 6 111 0.02 253.0% 53.9%
111 2359 2360 6366 1 0 112 0.02 244.9% 47.4%
123 363 124 0.02 246.3% 49.4%
124 363 125 0.02 253.3% 49.3%
125 363 126 0.02 248.6% 48.6%
126 363 127 0.02 250.0% 48.6%
138 363 139 0.04 455.5% 48.1%
139 363 140 0.02 254.0% 48.8%
140 363 141 0.02 254.8% 57.9%
141 363 142 0.02 249.3% 56.1%
199 0.02 259.9% 56.0%
200 0.02 253.6% 46.5%
Data Table
Calculations set to Manual. Press F9 to recalculate.
Custo-
mer #
Time
between
calls
Call
arrival
time
Call
start
service
Service
time
Call end
service
Wait
time
Agent
idle time
RN
interval
lower limit
Time
Proba-
bility
Run
Max
wait
time
Idle
time %
0 0 0 0 0 0 0 0 146.4 84 0.9%
1 4 4 4 6 10 0 4 2 31.3 57 1.4%
2 1 5 10 616 5 0 0.00 10.22 313.1 49 7.7%
8 6 23 34 236 11 0 9 32.0 64 0.9%
9 2 25 36 339 11 010 61.8 99 1.3%
10 227 39 342 12 00.00 10.20 11 35.7 69 5.1%
11 633 42 345 9 0 0.20 20.19 12 20.4 43 1.8%
17 247 64 367 17 018 27.3 43 1.3%
18 249 67 168 18 0Based on 1 replication: 19 9.9 27 5.5%
19 352 68 472 16 0 Total wait time = 6,033 minutes 20 5.1 15 12.0%
29 481 104 5109 23 030 26.5 57 1.0%
30 586 109 5114 23 031 25.8 73 0.9%
31 490 114 3117 24 032 39.2 89 2.5%
32 393 117 3120 24 033 39.3 65 0.2%
33 295 120 5125 25 034 15.4 36 5.4%
34 499 125 4129 26 035 14.9 30 0.8%
35 1100 129 6135 29 036 29.0 52 1.9%
36 3103 135 2137 32 037 53.3 91 1.3%
47 2122 167 2169 45 048 18.7 35 1.6%
48 3125 169 2171 44 049 28.6 44 1.8%
49 4129 171 5176 42 050 23.1 58 3.6%
50 5134 176 2178 42 051 23.1 43 4.7%
Service Distribution
Arrival Distribution
Alabama Airlines (1-Agent Revised)
60 3166 206 4210 40 061 23.1 45 1.5%
61 3169 210 7217 41 062 17.8 40 2.2%
62 2171 217 5222 46 063 15.5 38 2.2%
73 4200 253 1254 53 074 7.3 17 2.4%
74 2202 254 1255 52 075 24.0 48 1.5%
75 2204 255 2257 51 076 16.6 41 0.8%
76 1205 257 2259 52 077 14.9 43 2.5%
77 1206 259 1260 53 078 37.9 72 3.1%
88 4236 293 3296 57 089 34.9 61 0.7%
89 2238 296 5301 58 090 10.5 24 3.9%
90 2240 301 3304 61 091 17.5 65 5.3%
91 2242 304 3307 62 092 24.1 60 1.0%
92 4246 307 6313 61 093 32.4 71 0.7%
103 2278 349 6355 71 0104 41.8 70 0.9%
104 2280 355 4359 75 0105 23.0 48 1.0%
105 3283 359 2361 76 0106 29.6 53 3.4%
106 1284 361 3364 77 0107 37.1 81 2.6%
107 2286 364 3367 78 0108 25.7 59 1.7%
118 2324 397 1398 73 0119 44.6 93 0.9%
119 3327 398 4402 71 0120 10.5 31 3.3%
120 2329 402 5407 73 0121 30.4 48 0.5%
121 2331 407 6413 76 0122 17.1 38 1.5%
122 4335 413 7420 78 0123 15.6 36 3.1%
133 363 134 16.9 26 3.0%
134 363 135 21.2 40 0.3%
135 363 136 66.3 110 1.7%
136 363 137 41.3 81 0.9%
137 363 138 32.0 56 2.1%
153 43.9 111 0.4%
155 19.8 56 1.9%
157 42.6 108 0.8%
159 18.6 35 4.2%
161 13.3 27 1.6%
163 17.7 34 0.8%
165 27.2 56 0.5%
167 17.6 33 1.6%
169 30.8 54 1.2%
171 17.4 50 3.2%
173 9.6 32 6.7%
175 35.2 62 3.2%
177 17.9 46 2.7%
179 30.1 73 1.1%
181 41.0 70 1.2%
183 21.0 49 1.2%
185 35.1 56 0.7%
187 39.5 67 0.9%
189 38.2 91 3.7%
191 19.4 43 2.8%
193 11.1 29 2.8%
195 4.1 12 7.7%
197 24.9 39 1.3%
199 14.0 33 2.1%
200 27.8 52 2.9%
Data Table
Calculations set to Manual. Press F9 to recalculate.
Custo-
mer
Time
between
arrivals
Arrival
time
Server
#
Start
service
Service
time
End
service
Start
service
Service
time
End
service
Wait
time
Agent 1
idle
time
Agent
2 idle
time
RN lower
limit
Time
Proba-
bility
Run
Avg
wait
time
Max
wait
time
Idle
time
% A1
Idle
time
% A2
0 0 0 0 0 0 0 0 0 0 0 0 0 1 0.02 353.5% 44.9%
1 3 3 1 3 2 5 0 3 0.00 10.22 20.04 539.5% 35.5%
6 4 14 214 620 0 4 0.93 60.07 70.04 535.6% 26.5%
7 4 18 118 523 0 7 8 0.02 342.2% 41.3%
8 4 22 222 224 0 2 9 0.04 539.6% 34.5%
9 1 23 123 326 0 0 0.00 10.20 10 0.03 449.7% 45.6%
10 427 227 229 0 3 0.20 20.19 11 0.04 541.9% 43.7%
17 452 252 557 0 3 Based on 1 replication: 18 0.04 547.1% 47.1%
18 355 155 560 0 5 Total wait time = 26 minutes 19 0.05 643.8% 40.5%
34 192 193 497 1 0 35 0.03 438.5% 33.6%
35 193 296 4100 3 0 36 0.03 436.9% 39.4%
36 598 198 3101 0 1 37 0.04 540.4% 43.0%
37 2100 2100 2102 0 0 38 0.03 448.0% 39.4%
38 1101 1101 2103 0 0 39 0.03 347.3% 43.5%
55 4154 1154 1155 0 4 56 0.02 352.7% 43.8%
56 5159 2159 3162 0 8 57 0.03 349.7% 46.2%
57 1160 1160 3163 0 5 58 0.02 343.3% 41.3%
58 6166 2166 6172 0 4 59 0.02 347.1% 41.9%
59 2168 1168 5173 0 5 60 0.03 442.7% 40.6%
60 2170 2172 1173 2 0 61 0.02 347.5% 47.9%
61 1171 2173 1174 2 0 62 0.02 348.1% 48.3%
62 4175 1175 1176 0 2 63 0.02 341.4% 39.1%
63 4179 2179 2181 0 5 64 0.03 343.7% 44.1%
64 3182 1182 2184 0 6 65 0.03 447.7% 40.6%
65 3185 2185 3188 0 4 66 0.02 339.9% 39.4%
Service Distribution
Agent #1
Agent #2
Alabama Airlines (2-Agents Revised)
Arrival Distribution
80 5236 2236 3239 0 4 81 0.03 443.4% 44.6%
81 3239 1239 3242 0 6 82 0.03 441.9% 36.2%
93 4276 1276 6282 0 8 94 0.03 348.6% 41.1%
94 2278 2278 5283 0 4 95 0.02 344.6% 40.0%
95 1279 1282 1283 3 0 96 0.02 249.3% 47.1%
96 1280 2283 6289 3 0 97 0.04 541.6% 36.8%
108 1305 1305 6311 0 0 109 0.02 247.5% 45.1%
109 2307 2309 4313 2 0 110 0.02 347.0% 45.1%
110 6313 1313 6319 0 2 111 0.04 543.8% 34.7%
111 4317 2317 3320 0 4 112 0.02 251.0% 44.9%
123 6361 2361 4365 0124 0.03 445.0% 44.6%
124 361 125 0.03 443.3% 43.7%
125 361 126 0.02 350.6% 47.1%
126 361 127 0.02 244.8% 40.9%
138 361 139 0.02 339.8% 34.1%
139 361 140 0.03 438.6% 44.5%
140 361 141 0.03 449.3% 43.6%
141 361 142 0.06 838.3% 38.6%