Six Sigma Body of Knowledge
I. Enterprise-Wide Deployment
A. Enterprise view
1. Value of Six Sigma
2. Business systems and processes
3. Process inputs, outputs, and feedback
B. Leadership
1. Enterprise leadership
II. Business Process Management
A. Process vs. functional view
1. Process elements
2. Owners and stakeholders
3. Project management and benefits
4. Project measures
B. Voice of the customer
1. Identify customer
III. Project Management
A. Project charter and plan
1. Charter/plan elements
2. Planning tools
C. Team dynamics and performance
1. Team-building techniques
2. Team facilitation techniques
3. Team performance evaluation
4. Team tools
D. Change agent
1. Managing change
2. Organizational roadblocks
IV. Six Sigma Improvement Methodology and Tools—Define
A. Project scope
B. Metrics
C. Problem statement
V. Six Sigma Improvement Methodology and Tools—Measure
A. Process analysis and documentation
1. Tools
2. Process inputs and outputs
B. Probability and statistics
C. Collecting and summarizing data
1. Types of data
2. Measurement scales
3. Methods for collecting data
D. Properties and applications of probability distributions
1. Distributions commonly used by black belts
2. Other distributions
E. Measurement systems
1. Measurement methods
2. Measurement system analysis
3. Metrology
F. Analyzing process capability
VI. Six Sigma Improvement Methodology and Tools—Analyze
A. Exploratory data analysis
1. Multi-vari studies
2. Measuring and modeling relationships between variables
B. Hypothesis testing
1. Fundamental concepts of hypothesis testing
a. Statistical vs. practical significance
b. Significance level, power, type I and type II errors
c. Sample size
2. Point and interval estimation
VII. Six Sigma Improvement Methodology and Tools—Improve
A. Design of experiments (DOE)
1. Terminology
2. Planning and organizing experiments
3. Design principles
C. Evolutionary operations (EVOP)
VIII. Six Sigma Improvement Methodology and Tools—Control
A. Statistical process control
1. Objectives and benefits
2. Selection of variable
B. Advanced statistical process control
C. Lean tools for control
D. Measurement system reanalysis
IX. Lean Enterprise (9 Questions)
A. Lean concepts
B. Lean tools
C. Total productive maintenance (TPM)
X. Design for Six Sigma (DFSS)
A. Quality function deployment (QFD)
B. Robust design and process
1. Functional requirements
C. Failure mode and effects analysis (FMEA)