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Janson Medical Clinic
Analysis of Complaint Data
Wait for doctor 18.06% 18.06% 13
Ease of appointment 16.67% 34.72% 12
Ease of phoning 13.89% 48.61% 10
8
10
12
14
Reasons
Pareto Chart - Dissatisfied Patients
Series1
120.00%
18.00%
20.00%
Janson Complaint Chart - %
TELEPHONE ANSWERING METHOD TELEPHONE EQUIPMENT
Lack of receptionist empowerment
Number of phone lines
Proposed Patient Registration Process
Patient signs in
