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Freadilunch Case – Sheet 2
Checksheet Data for Customer Concerns
During the Readilunch Restaurant “Rush Hours”
Day
Mon. 11:00 11:30 12:00 12:30 1:00 1:30 2:00 Total
Take-out probs. 2 4 3 5 4 1 2 21
Long table wait 0 5 7 6 3 2 1 24
Inefficient service 1 4 5 6 4 5 3 28
Inefficient service 0 2 2 0 2 3 4 13
Surly waiters 2 1 2 3 1 5 3 17
Long lines 0 4 5 6 4 2 1 22
92
Thur.
Take-out probs. 1 3 2 4 3 2 0 15
Long table wait 0 6 4 5 3 2 1 21
Inefficient service 2 3 4 3 2 2 1 17
Surly waiters 1 2 3 3 2 4 3 18
Long lines 0 3 6 5 3 2 1 20
91
Fri.
Take-out probs. 1 1 4 0 1 3 1 11
Long table wait 2 3 5 8 4 3 2 27
Inefficient service 2 2 6 2 2 3 4 21
Surly waiters 1 2 2 1 2 1 2 11
Long lines 1 7 6 8 4 3 1 30
Totals by time 26 80 117 109 74 65 49 520
Take-out probs. 6 12 19 21 14 11 689 Long table wait Long lines Surly waiters Inefficient service Take-out probs.
Long table wait 7 22 29 28 16 10 9121 121 118 97 95 89
Inefficient service 7 13 21 14 12 15 13 95
Surly waiters 5 11 19 15 13 18 16 97
Long lines 1 22 29 31 19 11 5118
Totals by time 26 80 117 109 74 65 49 520 Mon Tues Fri. Wed. Thur.
Take-out probs. 21 25 17 15 11
Long table wait 24 26 23 21 27
Inefficient service 28 16 13 17 21
Surly waiters 25 26 17 18 11
Long lines 24 22 22 20 30
Totals by Day 122 115 92 91 100 520
Page 1
Surly waiters 0 3 5 4 5 3 5 25
Long lines 0 4 6 7 4 2 1 24
Tues.
Take-out probs. 1 3 6 7 3 4 1 25
Long table wait 3 5 6 4 3 2 3 26
Inefficient service 2 2 4 3 2 2 1 16
Surly waiters 1 3 7 4 3 5 3 26
Long lines 0 4 6 5 4 2 1 22
Wed.
Take-out probs. 1 1 4 5 3 1 2 17
Long table wait 2 3 7 5 3 1 2 23
Graphs
100
120
140
Complaints by Cause
90
100
110
120
130
Day
Complaints by Day
100
120
140
Time (Half Hours)
Complaints by Time
Page 2
