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Freadilunch Case - Sheet 2
Checksheet Data for Customer Concerns
During the Readilunch Restaurant "Rush Hours"
Day
Mon. 11:00 11:30 12:00 12:30 1:00 1:30 2:00 Total
Take-out probs. 2 4 3 5 4 1 2 21
Long table wait 0 5 7 6 3 2 1 24
Inefficient service 1 4 5 6 4 5 3 28
Inefficient service 0 2 2 0 2 3 4 13
Surly waiters 2 1 2 3 1 5 3 17
Long lines 0 4 5 6 4 2 1 22
92
Thur.
Take-out probs. 1 3 2 4 3 2 0 15
Long table wait 0 6 4 5 3 2 1 21
Inefficient service 2 3 4 3 2 2 1 17
Surly waiters 1 2 3 3 2 4 3 18
Long lines 0 3 6 5 3 2 1 20
91
Fri.
Take-out probs. 1 1 4 0 1 3 1 11
Long table wait 2 3 5 8 4 3 2 27
Inefficient service 2 2 6 2 2 3 4 21
Surly waiters 1 2 2 1 2 1 2 11
Page 1
Graphs
100
120
140
Complaints by Cause
90
100
110
120
130
Day
Complaints by Day
100
120
140
Time (Half Hours)
Complaints by Time
Page 2
