Student Resource
Scandura, Essentials of Organizational Behavior, 3e
SAGE Publishing, 2022
Case Notes
Chapter 9: Motivation
Case 9.1: Increasing motivation at Delta One Chennai
Case Description
One of the main drivers of productivity within an organization is motivation. If employees are
motivated, the organization will feel the positive effects from it throughout. If employees are
unmotivated, an organization will have not only a productivity problem, but they will also have
an employee retention problem. This case examines the strategies Delta One intends to
Learning Objectives:
9.1: Demonstrate understanding of organizational behavior modification (OB mod) by providing
an example.
9.2: Describe the four steps in the modeling process articulated in social learning theory.
Question & Answers
1. Explain the importance of motivation for software engineers. List two other jobs that
would have similar challenges.
Ans: The importance of motivation for software engineers is seen in the survey results. It is
essential in their job as it is one that traditionally has high turnover. The study results highlighted
Student Resource
Scandura, Essentials of Organizational Behavior, 3e
SAGE Publishing, 2022
2. Which of the programs being considered are extrinsic motivation? Intrinsic motivation?
Quality-of-life motivation?
Ans: Extrinsic Motivation: Pay increases, Opportunities for promotion, Appreciating good
performance
3. From the list of recommendations, rank them in terms of their importance. If you were
the management team, which ones would you implement, and why?
Ans:
• Pay Increases
• Challenging Work
• Work Life Balance
If I was on the management team, I would instantly implement Pay Increases. This gives my
management team a tangible way to reward and express appreciation for good performance. I
would then ensure that the work is challenging. There are a couple different levers we could pull
to make work more challenging – the content itself and the quantity. If employees want to take
on more responsibility and face more challenging work, but the work of the company isn’t
necessarily that complex, I would simply collaborate with employees to see where they can take
on additional work.
Note:
In this guide, some suggested answers are provided. Most of these questions are there to make
students think and interrelate concepts from the current and previous chapters and, hopefully, to
generate a more integrated understanding of organizational behavior. However, some responses
will be a matter of opinion or are used to assess critical and creative thinking and one‘s ability to
Student Resource
Scandura, Essentials of Organizational Behavior, 3e
SAGE Publishing, 2022
justify one’s decision. Thus, the answers for the case questions are not the only right answer and
so at times we don’t provide an in-depth sample answer.