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e. To prevent harassment, managers can make sure their companies
have an effective sexual harassment policy in place.
(1) A formal complaint procedure should establish how charges will
be investigated and resolved.
(Correct answer is B)
Interactive Classroom Material:
EXAMPLE: Silicon Valley, Sexual Harassment, & the “Brogrammer” Culture (pp.
291-292)
YOUR CALL
Do you see sexist and demeaning behavior in the culture of your campus that
you worry you might encounter later in a future workplace?
Students who respond with seeing sexist and demeaning behavior in the culture of
Additional Activities:
One way to build on this Example is to have the students watch the CNN video “The
Rise and Fall of Reddit CEO Ellen Pao.” Ellen Pao was in the news for a few notable
reasons in 2015. First, she lost her highly publicized gender discrimination suit
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against her former employer Kleiner Perkins. Then, she was forced to resign as
interim Chief Executive Officer of Reddit after a vicious user revolt. Her situation
provides a rich context for discussing the issues of workplace discrimination and
bullying. Consider using the following discussion questions:
Do you believe Ellen Pao was a victim of retaliation for filing her discrimination suit
at Kleiner Perkins or was her dismissal performance-based? If you were on the
jury on her case, what type of evidence would you need in order to make a finding
of gender discrimination?
4. Bullying is repeated mistreatment of one or more persons by one or more
perpetrators; it is abusive physical, psychological, verbal, or nonverbal
behavior that is threatening, humiliating, or intimidating.
a. Bullying on the job may be physically aggressive, verbal, relational,
and/or cyberbullying.
Section 9.8 discusses the process by which workers get a labor union to represent them
9.8 Labor-Management Issues (pp. 294-297)
What are the principal processes and issues involved in organizing labor
unions?
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One way that you could begin your coverage of these topics is to profile the contract
negotiations between the United Auto Workers (UAW) and the “”Detroit 3” automakers
that began in mid-July 2015. You can have the students watch the Yahoo! Finance
video “UAW, Detroit Three Could Revise Healthcare Packages in Talks” and read the
Wall Street Journal article “Union Talks with Auto Makers to Focus on Tiered Pay.”
Article Citation:
Rogers, C. (2015, July 13). Union talks with auto makers to focus on tiered pay. Wall
Street Journal Online.
Possible Topics for Discussion:
• Why do you think labor unions have lost some of their clout over the last few
decades? What should they focus on to make themselves more relevant?
Major Idea Outline:
A. Labor unions are organizations of employees formed to protect and advance
their members’ interests by bargaining with management over job-related
issues.
B. How Workers Organize
1. When workers in an organization decide to form a union, they first must
get workers to sign an authorization card.
Chapter 09 – Human Resource Management: Getting the Right People for Managerial Success
2. When at least 30% of workers have signed cards, the union may ask the
employer for official recognition.
C. How Unions and Management Negotiate a Contract
1. Once the union is recognized as an official bargaining unit, its
representatives can then meet with management’s representatives to do
D. The Issues Unions and Management Negotiate About
1. The union security clause is the part of the labor-management
agreement that states that employees who receive union benefits must
join the union or at least pay dues to it.
a. There are 4 basic kinds of workplaces: closed shop, union shop,
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2. Compensation: Wage Rates, COLA Clauses and Givebacks – Some of
the issues involved with compensation are:
a. Wage rates, including overtime pay, different wages for different
shifts, and bonuses.
(1) The pressure of competition abroad and deregulation at home
have forced many unions to negotiate two-tier wage contracts,
E. Settling Labor-Management Disputes
1. Many conflicts during the contract period can be resolved through
grievance procedures, mediation or arbitration.
a. A grievance is a complaint made by an employee that management
Chapter 09 – Human Resource Management: Getting the Right People for Managerial Success
(2) If this process is not successful, the grievance may be carried
(3) If the grievance procedure is still not successful, the two sides
can try to resolve their differences through mediation or
arbitration.
b. Mediation is the process in which a neutral third party, a mediator,
listens to both sides in a dispute, makes suggestions, and
SELF-ASSESSMENT 9.4 (p. 297)
Assessing Your Attitudes toward Unions
Go to connect.mheducation.com and take Self-Assessment 9.4.
Student Questions:
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1. Where do you stand on your attitude toward unions? Positive, neutral, or
negative?
2. What experiences or events in your life have led to your attitude toward
unions? Describe. What do you think lies in the future for labor unions?
Students may have had personal experiences with unions, good or bad.
3. Why has there been growing dislike for unions in the U.S.?
Unions have been getting a bad reputation due to mismanagement, the
become worse than executives at organizations.
Additional Activities:
You can also consult the Connect Instructors Manual for the post-assessment activity
and corresponding PowerPoint slides used for this Self-Assessment in Connect. In
this activity, students should be put into groups based on their Self-Assessment
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9.1 How do effective managers view the role of people in their organization’s
success?
Human capital is the economic or productive potential of employee knowledge,
9.2 How can I reduce mistakes in hiring and find great people who might work
for you?
At some time nearly every organization has to think about how to find the right kind
9.3 What are the various forms of compensation?
Compensation has three parts: (1) wages or salaries, (2) incentives, and (3)
9.4 Once people are hired, what’s the best way to see that they do what they’re
supposed to do?
There are three ways newcomers are helped to perform their jobs. First is through
CHALLENGE: MAJOR QUESTIONS
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9.5 How can I assess employees’ performance more accurately and give more
effective feedback?
A performance appraisal, or performance review, consists of (1) assessing an
employee’s performance and (2) providing him or her with feedback. Unlike
9.6 What are some guidelines for handling promotions, transfers, disciplining,
and dismissals?
Promotions – It’s important that promotions be fair. The step upward must be
deserved. It shouldn’t be for reasons of nepotism, cronyism, or other kind of
favoritism. The promotion cannot discriminate on the basis of race, ethnicity,
9.7 To avoid exposure to legal liabilities, what areas of the law do I need to be
aware of?
Four areas of human resource law any manager needs to be aware of are labor
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9.8 What are the principal processes and issues involved in organizing labor
unions?
Labor unions are organizations of employees formed to protect and advance their
members’ interests by bargaining with management over job-related issues. When
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1. What specific human resource practices are U.S. Security Associates, Aegis
Media, Vi, and Jiffy Lube using to recruit and retain high-quality employees?
U.S. Security Associates uses a combination of screening measurements and
assessments as part of its hiring process and maps those results to its
organization’s specific performance measures. In this way, it is obtaining useful
2. Why do you think the practices and programs used at these companies are
helping to reduce turnover? Explain your logic.
These practices and programs help reduce turnover because they not only build
a culture that emphasizes hiring the best people for the organization, but also
3. To what extent does the size of a company influence the ability to implement the
type of practices being used by these five companies? Explain.
Being a larger organization, such as these companies, does not always mean
you can implement these programs in the most efficient way. Larger
MANAGEMENT IN ACTION: More Companies Rely on Proactive Human
Resource Practices to Reduce Employee Turnover
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4. Based on what you learned in this chapter, can you think of any additional HR
practices that might be used to reduce turnover? Discuss.
Additional HR practices include a good appraisal system, such as a 360-degree
5. What is your key takeaway from this case?
Organizations are investing in human resource planning and management so
Chapter 09 – Human Resource Management: Getting the Right People for Managerial Success
How Would You Accommodate a Pregnant Employee?
This challenge is based on an actual case involving Anycia Grady, a social worker in the
area of Cleveland, Ohio. After becoming pregnant, she worried that the stress of her
SOLVING THE CHALLENGE
What would you do if you were Anycia Grady’s manager?
1. I would allow her to work eight hours a day, and I would not cut her salary. I then
would reallocate some of her cases to other social workers.
This is not only about Anycia, but about any of the other employees who are
2. I would allow her to work eight hours a day, but I would cut her salary
accordingly. She should only get paid for the hours she works.
It would not be fair to the other employees at the organization if Anycia can work
LEGAL/ETHICAL CHALLENGE
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3. I would try to find another less stressful job that she could perform. If none were
available, then I would give her two choices: (1) cut your hours and pay to
whatever you desire or (2) take a leave of absence.
This may be a happy-medium. If there is a less stressful job that she can do 12
4. Invent other options. Explain.
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.
Group Exercise #1: Choosing the Best Person for the Job
Objectives
• To gain further knowledge of the selection process.
• To practice looking for the skills that help HR professionals find the best person for a
job.
Introduction
As you learned from this chapter, the recruitment process may turn up a handful of
applicants or it may turn up thousands. During the selection process, how do hiring
Instructions
Break into groups of five to six people. Read the following case about Gina, who has
applied for a job at a high- technology company. The company has its own ideas about
the ideal applicant, but it hasn’t given out much information about them. You are going
to try to help Gina get the job. (Remember, she’s not the only applicant, so she needs
to stand out.) After reading the case:
1. Take a piece of paper and divide it into three columns—the first headed “Past
experience,” the second “Portable skills” (skills that will carry to any job), and the
The Case
GROUP EXERCISES