Chapter 8: International Strategy
Teaching Note
At this point, it might useful to draw a parallel between competing in multiple national
markets and owning businesses in multiple industries. Firms may be better positioned
Lands’ End Adjusts to the Liability of Foreignness: A Mini-Case
The globalization of businesses with local strategies is demonstrated by the online
operation of Lands’ End, Inc. (now owned by Sears), which uses local Internet
portals to offer its products for sale. Lands’ End, formerly a direct-mail catalog
business, launched its Web-based business in 1995. The firm established websites
Sam Taylor, vice president of international operations for Lands’ End, indicated
that the firm has a centralized Internet team (handling development, design, etc.)
at the home office, but a local presence is also needed. So the firm hired local
Internet managers, designers, marketing support, and so on, to gain insight into
the nuances of local markets. He also explained that each additional website was