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Prob08-10.xlsx
Problem 8-10
Stateside Metrology Repairs, Inc.
Quality Costs and Percentage
Percent Cumulative % Cost
Customer returns 36.36% 36.36% $120,000
Workstation downtime 18.18% 54.55%
60,000
Rework costs 16.67% 71.21%
55,000
Original Data
Category Annual Loss
Customer returns $120,000
Inspection costs -- outgoing 40,000
Pareto Chart
60.00%
80.00%
100.00%
120.00%
Pareto Chart for Stateswide Metroogy Repairs
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