Problem 8.6.xlsx
Impressive Printing Company
Quality Cost
Cost Element Amount Category Total Quality Costs by Category Percent of Total Quality Cost
Customer complaint remakes $24,300 Ext. Fail. External failure $24,300.00 2.08%
Costs by Category
External Failure
Customer complaint remakes $24,300
Internal Failure
Printing plate revisions 25,200
Other waste 34,200
Appraisal
Gauging 90,000
Proofreading 405,000
Internal failure
47%
Appraisal