Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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CHAPTER 7
INFRASTRUCTURE, CLOUD COMPUTING, METRICS, AND BUSINESS
CONTINUITY PLANNING:
BUILDING AND SUSTAINING THE DYNAMIC ENTERPRISE
STUDENT LEARNING OUTCOMES
2. Define and describe the various hardware and software infrastructure considerations in an
organization.
4. Compare and contrast commonly used metrics for assessing the success of IT systems and
IT-related issues.
5. Describe business continuity planning (BCP) and its phases.
CHAPTER SUMMARY
The chapter has four primary focuses: (1) hardware and software considerations within the
context of enterprise infrastructure, (2) cloud computing and its implementations, (3)
quantifiable metrics for assessing the success of an IT system, and (4) how to design and
implement a business continuity plan.
This chapter also revisits and formalizes some important topics within the book including
enterprise resource planning (ERP) systems, service-oriented architecture (SoA), and service
level agreement (SLA).
The primary sections of this chapter include:
2. IT Success Metrics
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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LECTURE OUTLINE
INTRODUCTION (p. 196)
1. Customers
3. Software Development
5. Hardware Requirements
HARDWARE AND SOFTWARE INFRASTRUCTURE (p. 199)
2. Supporting Network Infrastructures
IT SUCCESS METRICS (p. 209)
1. Efficiency and Effectiveness Metrics
3. Call Center Metrics
BUSINESS CONTINUITY PLANNING (p. 212)
2. Phase 2: Analysis
4. Phase 4: Implementation
6. Phase 6: Maintenance
END OF CHAPTER (p. 216)
2. Closing Case Study One
4. Key Terms and Concepts
6. Assignments and Exercises
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Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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MODULES, PROJECTS, AND DATA FILES
Supporting Modules
XLM/E Network Basics – Extended Learning Module E provides an introduction to the vast,
exciting, and dynamic field of information technology networks. The module includes
Group Projects
• Outsourcing Information Technology: Creating Forecasts
• Should I Buy or Should I Lease? Decision Support System
Electronic Commerce Projects
• Best in computer statistics and resources
• Meta data
Data Files
• There are no data files associated with this chapter. There may, however, be data files for
the Group Projects you select.
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Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• These are the Student Learning Outcomes for the chapter.
• Use them as a road map to inform your students of what you will be
• These are the Student Learning Outcomes for the chapter.
• Use them as a road map to inform your students of what you will be
• This presents the graphic and introduction for the opening outrageous
industry transformation.
• These are good questions to get class going
• Many of your students are probably using several forms of digital
• This slide presents the organization for the chapter and the remaining
slides.
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide opens the introduction and the important discussion
concerning using an SoA as a philosophical approach within an
organization (Student Learning Outcome #1)
• This slide further elaborates on how an SoA-enabled organization
would act
• With respect to IT, an SoA-enabled organization addresses
o Customers
o End users
• This slide presents a portion of Figure 7.1 on page 197
• This slide presents a portion of Figure 7.1 on page 197
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide presents a portion of Figure 7.1 on page 197
• This slide presents a portion of Figure 7.1 on page 197
• This slide presents a portion of Figure 7.1 on page 197
• This slide begins the section on hardware and software infrastructure
• This slide begins a series of slides on enterprise resource planning
(ERP) systems
• We’ve discussed these systems throughout the book
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide presents the goals of ERP within the context of SoA
• This slide presents Figure 7.3 on page 200
• This slide begins a series of slides on supporting network
infrastructures
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide defines and describes a distributed network infrastructure
• This slide presents Figure 7.4 on page 201, a graphical depiction of a
• This slide defines and describes a client/server network infrastructure
• Most networks today are built using this infrastructure
• This slide presents Figure 7.5 on page 202, a graphical depiction of a
• This slide defines and describes a tiered infrastructure
• It also defines 4 different tiered infrastructure
• This slide presents Figure 7.6 on page 203
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide introduces and defines cloud computing
SLIDE 27
• This slide presents Figure 7.7 on page 204, a graphical depiction of
SLIDE 28
• This slide presents the goals of cloud computing
SLIDE 29
• This slide lists the three implementations of cloud computing that we
• This slide presents the definitions for SaaS and multi-tenancy
• We introduced SaaS in Chapter 2
SLIDE 26
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide presents Figure 7.8 on page 205
• This slide defines and describes PaaS
• There are actually 2 implementations of PaaS
• This slide presents Figure 7.9 on page 206
• It depicts the PaaS model
• This slide defines and describes IaaS as an implementation of cloud
computing
• This slide defines public clouds, the most common implementation of
cloud computing
• This slide defines private clouds
• Most organizations today have private clouds
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide presents just a few of the many advantages of cloud
• This slide begins the section on metrics for assessing the success of IT
systems (Student Learning Outcome #3)
• This slide distinguishes between efficiency and effectiveness metrics
• A good example… security at an airport
o Let everyone through without any security – this is very
• This slide presents Figure 7.11 on page 210
• It illustrates that most bottom-line initiatives are assessed using
efficiency metrics because those initiatives do focus primarily on
• This slide lists the three types of IT success metrics we cover in this
text
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This set of two slides first defines an infrastructure-centric metric
• They then list and define several specific infrastructure-centric metrics
• This set of two slides first defines an infrastructure-centric metric
• This set of two slides first defines a Web-centric metric
• They then list and define several specific Web-centric metrics
• This set of two slides first defines a Web-centric metric
• This set of two slides first defines a call-centric metric
• They then list and define several specific call-centric metrics
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This set of two slides first defines a call-centric metric
• They then list and define several specific call-centric metrics
• This slide begins the final section which covers business continuity
planning (Student Learning Outcome #5)
• This slide presents Figure 7.12 on page 212
• It illustrates the typical business continuity planning methodology
• This slide lists the 6 steps in the business continuity planning
methodology
• Subsequent slides presents specific activities within each of the 6
• This slide presents the fact that the BCP methodology starts with the
organization’s strategic plan
Chapter 07 – Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining
the Dynamic Enterprise
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• This slide presents the three activities in analysis
o Impact analysis
o Threat analysis
• This slide presents the fact that major output of the design step of the
BCP methodology is a disaster recovery plan
• It will include specifications for such things as a collocation facility and
hot versus cold sites
• This slide presents Figure 7.13 on page 214
• It is an illustration of a disaster recovery cost curve
• This slide presents the major activities in the implementation step of
the BCP methodology
SLIDE 56
methodology
• This slide presents the major activities in the testing step of the BCP