Ch 7 – Quality in Practice
Applying QFD in in Managed Healthcare
Direction of Rate of Company Rate of Absolute % Font Use of Glossary Q&A Table of Language
Improvement Importance Now Plan Improvement Weight Improvement size Update Photos colors Terms Section Contents Friendly
Ease-use 4.5 3.2 4.5 1.4 6.3 25.2% 3 1 3 3 9 3 9 3
Accuracy 5.0 3.1 4.6 1.5 7.4 29.5% 9 1 3 1
Timeliness 3.2 3.8 3.8 1.0 3.2 12.7% 9 1
% of Importance of hows 5.65% 22.35% 8.01% 5.13% 24.03% 12.78% 13.01% 9.04%