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Ch 7 – Quality in Practice
Applying QFD in in Managed Healthcare
Direction of Rate of Co. Rate of Absol. % Font Use of Gloss. Q&A Tbl. of Lang.
Improvement Import. Now Plan Improv. Wgt. Improve. size Update Photos colors Terms Sect. Contnt. Frindly.
Ease-use 4.5 3.2 4.5 1.4 6.3 25.2% 3 1 3 3 9 3 9 3
Accuracy 5.0 3.1 4.6 1.5 7.4 29.5% 9 1 3 1
Timeliness 3.2 3.8 3.8 1.0 3.2 12.7% 9 1
Clarity 3.8 2.6 3.9 1.5 5.7 22.7% 1 1 3 1 9 3 1 3
Conciseness 2.5 4.1 4.1 1.0 2.5 9.9% 1 1
Import. of hows 108.1 427.9 153.4 98.2 460.0 244.7 249.1 173.0
% of Import. of hows 5.65% 22.35% 8.01% 5.13% 24.03% 12.78% 13.01% 9.04%
