CHAPTER FIVE
ORGANIZATIONAL MANAGEMENT
KEY CONCEPTS
Stakeholders are persons or groups who stand to benefit (or suffer) in some way as a
stems include
children and their families as well as members of society at large.
Organizational management competency includes working knowledge of regulatory
systems, understanding reasons for regulations, and ability to manage program within
those constraints.
Quality Rating Systems (QRS) have been established by several states to encourage
programs to exceed minimum standards.
Regulations covering child care facilities include zoning laws, building codes, the
American with Disabilities Act, and labor laws regarding safety, taxes, and garnishment
of wages.
Laws protecting the rights of individuals and families include the Individuals with
Disabilities Education Act (IDEA), Family Educational Rights and Privacy Act
(FERPA)and the Child Abuse Prevention and Treatment Act (CAPTA).
Three levels of planning include strategic (or master) planning, tactical planning
(specific goals and assignments), and operational planning (procedures or steps to meet
Directional planning (giving broad directions for staff to carry out) is contrasted with
Management by Objectives (MBO)which involves greater detail and follow up to
assess performance.
The policy board is the ultimate authority; it makes plans, hires those who carry them
1. Have students locate websites of a few large corporations that operate chains of child
3. Ask students to imagine that your class has been commissioned to develop a child-care
9).
4. Have students work in groups to create a survey regarding needs for child care among a
6. Have students work in small groups to complete the exercise in Handout 5.2.
Handout 5.1
Assessing My Organizational Management Skills
1. Regulatory systems: Select one.
o
o ensing requirements and know where to find any additional
2. Legal systems: I am familiar with the requirements of,(or know where to find information
about: (checked all that apply).
o Zoning and building codes
o Americans with Disabilities Act
3. Planning: Select one.
o I generally do my job and handle tasks as they arise.
o
4. Working with a Board of Directors: Select one.
o I am unclear about the role of a board of directors and how it relates to that of the center
director.
o I can explain the role of a board of directors and how it relates to that of the center director.
o I can communicate effectively and am comfortable collaborating with a board of directors
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Handout 5.2 SWOT Analysis
A center faced with declining enrollment pulls together a planning team to brainstorm
possibilities for revitalizing its recruitment. Expanding to a 24-hour operating schedule is
proposed as a way to tap the market of second- and third-shift workers who need child care. List
the each of the following factors in the appropriate quadrant on the chart below. Add any
additional factors you can brainstorm.
center has already invested in space and equipment that is unused after 6:00 p.m.
cost of providing beds (as well as finding space to store them during the day)
potential difficulty of recruiting staff to work during the later shifts.
Pro Con
Strengths: resources available or readily
Weaknesses: resources required to carry out
Opportunities: what the
program stands to
Threats: potential costs or roadblocks