Managing the Information Technology Resource Instructor’s Manual
1
CHAPTER 4 – THE ROLE OF THE CIO
CHAPTER OBJECTIVES
Study of this chapter will enable the student to:
1. Understand the role of the Chief Information Officer in the organization
3. Be aware of the key characteristics of an effective CIO
4. Understand the relationship of the CIO to the need for alignment
CHAPTER OVERVIEW
This chapter presents an overview of the role of the CIO. The overall function of the CIO is described
as it relates to the business at large and to his/her own area of responsibility. The issues that a CIO faces
and deals with in today’s challenging world are discussed. The transition of the CIO’s role from
managerial to leadership is presented. Also included is a description of the skills and attributes that a
successful CIO must possess.
CHAPTER OUTLINE
I. Introduction
II. The Chief Information Officer
A. The Beginnings
B. The Evolution of the CIO
C. The Current View of the CIO
D. The CIO and the Value of IT
E. The Global CIO
III. Strategic Alignment
A. The CIO
B. The CEO
IV. How to be a CIO
A. The Effective CIO
B. Skills
V. Leadership versus Management
A. What Makes a Manager?
B. What Makes a Leader?
C. Effective Leadership
VI. Where is the Role of the CIO Heading?
A. Organizational Changes
VII. Tips for the New CIO
EXAMPLES IN ACTION
• Kodak – pp. 98-99
• USAA – p. 106
• Top 10 Requirements of the CIO Position – pp. 108-109
Managing the Information Technology Resource Instructor’s Manual
2
ANSWERS TO END-OF-CHAPTER REVIEW QUESTIONS
1. What are some of the key differences between management and leadership?
Leadership focuses on establishing a direction based on a vision for the future. Leaders develop
2. How have technology changes influenced the changing roles of the CIO?
Technology changes have had a major influence over the role of the CIO. Initially, during the
3. What are the primary roles of a CIO?
4. What are the key management skills and responsibilities of the CIO?
5. What are the key leadership traits that are important for an effective CIO?
• Learned traits:
o Broad business and organizational knowledge
Managing the Information Technology Resource Instructor’s Manual
3
ANSWERS TO END-OF-CHAPTER DISCUSSION QUESTIONS
1. How has the Internet Age affected the role of the CIO?
2. What is the primary role of the CIO in your organization? Is it primarily one of management or
leadership?
3. Does the size of an organization affect the roles of the top IT management position, regardless of
title?
4. Do you think the CIO MUST report to the CEO to be effective?