Management Chapter 4 Homework The Course Registration Most Universities Would Considered

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1. P&G’s adaptation of a business process oriented perspective in the mid-1990’s in the form of

Streamlined Logistics provided the customers with one face for various P&G business sectors.

This initiative gave customers efficiencies in procurement, accounts payable, pricing discounts,

inbound delivery receiving, and customer service. Prior to the implementation of the

2. An example where focusing on cycle time might hurt other important measures of performance

is a fast food resturant buying more fryers and having them constantly running to ensure food

3. The course registration at most universities would be considered a mass customization process.

This is because there is controlled variation in the classes that students may choose, based on

their degree programs.

QUALITY

COST

TIME

FLEXIBILITY

Productivity

+/–

Efficiency

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Cycle time

+/–

Using performance measures to evaluate processes is a great way to identify potential strengths and

weaknesses in manufacturing processes. By using the performance measures of productivity, efficiency,