Student Resource
Scandura, Essentials of Organizational Behavior, 3e
SAGE Publishing, 2022
1
Sample Answers to In–Text Questions
Note: Answers to Case Questions are available in the Case Notes. Answers to Toolkit Activities
are personal to the student therefore there are no sample answers.
Chapter 3: Emotions and Moods
Critical Thinking Questions
1. Do you think a leader should suppress their emotions and moods to be effective? Why or
why not?
Question Location: Emotions and Moods at Work
Ans: Given the right situation, I think it is appropriate to express emotions at work, especially in
reaction to a specific event such a poor performance or an outstanding action by a subordinate.
2. Do you believe that training can improve EI? Why or why not? What are the limits on
the degree to which a person with low EI can change?
Question Location: How Emotional Intelligence Is Used in Organizations
Ans: Research is mixed—some scholars believe that by developing emotional literacy and
regulating their emotions EI can be learned. Others label EI as a trait or an ability similar to IQ.
3. Recall a negative situation that upset you. How did you respond? Based on what you
learned about emotion regulation, what strategies could you use to diffuse future emotional
situations?
Question Location: Regulating Emotions
Ans: Answers will vary but here is a sample answer: I worked as a lifeguard at a municipal pool
and I was given a unique schedule that my peers did not know about. My peers started work at
Student Resource
Scandura, Essentials of Organizational Behavior, 3e
SAGE Publishing, 2022
2
Research in Action
Affect and Creativity
1. Discuss the impact of effect on creativity. Why is it important to feel in control of time to
experience positive affect?
Question Location: Research in Action
2. Recall an experience where you felt that you had produced a creative work. What
emotions did you experience during the time you were being creative?
Question Location: Research in Action
Ans: In most situations, the creative event produced positive emotions.
3. How can leaders create work environments where affect leads to enhances creativity?
Provide an example of this process.
Question Location: Research in Action
Ans: Since positive emotions lead people to pursue more novel ideas, the leader needs to
encourage employees to “think outside the box” while limiting criticism. The leader needs to
What’s #Trending in OB?
Is it Okay to Cry at Work?
1. Do you believe that it is okay to cry at work? Explain why you think lower-level workers
are more concerned about expressing sad emotion at work than executives.
Ans: Answers will vary but here is a sample answer: I do not believe it is okay to cry at work. I
believe lower-level workers are more concerned about expressing sad emotion than executives
because they also tend to be younger. As is found in the write up, mature workers (55 and up)
Student Resource
Scandura, Essentials of Organizational Behavior, 3e
SAGE Publishing, 2022
3
2. Recall a situation at work or school when you felt like crying. Did you? What was the
outcome?
Ans: Answers will vary but here is a sample answer: When I learned that I got a scholarship I
was overcome with emotion. I was a first-generation college student and it was my goal to
3. In the situation you experienced above, apply the six-step process to understand.
Ans: Answers will vary but here is a sample answer:
1. I assessed the situation and found that it was inappropriate to cry in front of my
classmates, so I deferred to crying in private.
2. I recall telling myself “I did it!” without actually saying the words out loud. Telling myself
this actually made it more difficult to remain composed, so I stopped celebrating internally.
3. I recall shaking, I could have stayed in my seat and drawn attention to myself with my
physical reaction, but I left to go to a private place.