1. If a company uses the “wrong” manufacturing or service process, there will likely be a mismatch
between what the customer wants and what operations can provide. For example, a job shop
2. Generally one would expect production lines to be upstream of the customization point in a supply
chain because the focus would be on a standard product with minor customized parts. In contrast, in a
3. The customization point of these cups is after the initial white cup has been created. The white cup is
generally just a standard cup that can be customized into anything the customer would want so
companies would have large, standard stocks of these white cups upstream of the customization point
4. The Ford Mustang was originally produced on a production line. Nowadays, as these cars approach
fifty years of age, what’s required to restore them to like new will differ greatly from one specific
5. Group technology resembles a batch process because it has dedicated personnel and equipment to make
families or subfamilies of products with similar manufacturing requirements. Group technology
processing is also like a production line because the cell is arranged to follow the dominant flow of
6. The main advantages of Web–based courses are their flexibility: Students can attend when it is
convenient, and schools do not have to build and maintain physical classroom facilities. However,
students in online courses may have fewer opportunities to engage directly with the instructor in an
efficient manner. In a traditional class environment, the give and take between students and instructor