Personal Use Business Use
Performance Importance Quadrant Performance Importance Quadrant
Data Personal use Business use
Mechanical condition of car
4.8 4.95 Strength Mechanical condition of car 4.71 4.95 Strength Mechanical condition of car 4.8 4.71
Getting nonsmoking car
3.88 4.87 Vulnerable Getting nonsmoking car 3.5 4.87 Vulnerable Check-out speed/efficiency 3.88 3.5
Check-in speed/efficiency
4.62 4.63 Strength Check-in speed/efficiency 4.2 4.63 Strength Cleanliness of vehicle 4.62 4.2
Check-out speed/efficiency
4.34 4.45 Strength Check-out speed/efficiency 4.8 4.45 Strength Getting reserved car or better 4.34 4.8
Cleanliness of vehicle
4.25 4.21 Vulnerable Cleanliness of vehicle 4.65 4.21 Strength Friendliness of staff 4.25 4.65
4.5
5
5.5
3.5 3.7 3.9 4.1 4.3 4.5 4.7 4.9
Performance
Personal Use
4.5
5
5.5
Performance
Business Use
3.84 4.12 Who Cares? Friendliness of staff 3.22 4.12 Who Cares? Check-in speed/efficiency 3.84 3.22
4.5 4.03 Overkill Speed of coach service 3.6 4.03 Who Cares? Cleanliness of facility 4.5 3.6
4.72 3.78 Overkill Getting reserved car or better 4.66 3.78 Overkill Employee appearance 4.72 4.66
4.21 3.36 Who Cares? Cleanliness of facility 4.16 3.36 Overkill Getting nonsmoking car 4.21 4.16
3.96 3.11 Who Cares? Employee appearance 3.19 3.11 Who Cares? Speed of coach service 3.96 3.19