Quality in Practice: Kenneth W. Monfort College of Businessi
As a college within the University of Northern Colorado (UNC), the Kenneth W. Monfort
College of Business (MCB) began in 1968 and quickly grew in step with the
explosive growth of business school enrollments nationwide. Located on the university’s 236-
acre Greeley campus, MCB’s 34 full-time faculty, 13 part-time adjunct faculty, and eight
administrative staff graduate approximately 300 students a year, drawn from 32 states, primarily
Colorado.
In 1984, the College took dramatic steps to make program quality its top priority.
At the time, UNC’s business program was generally regarded as average and largely
overshadowed by a number of key competitors within a fifty-mile radius. With its competitors
MCB’s Mission
Our mission is to deliver excellent undergraduate business programs and related learning
opportunities that prepare students for successful careers and responsible leadership in
business.
MCB’s Vision
Our vision is to build a reputation of excellence in Colorado and beyond for preparing
future business leaders and professionals.
Within two years, a revolutionary plan commenced for eliminating all graduate programs,
including a Ph.D. degree program and Colorado’s largest MBA program. Additional changes
were made at the undergraduate level, with the elimination of all but one degree program—the
The College adopted two long-term strategies to guide its actions: a positioning strategy
of high-quality and low-cost (i.e., exceptional value), and a program delivery framework of high-
touch, wide-tech, and professional depth.
• High-Touch. Smaller class sizes are designed to facilitate faculty-student interaction in
the classroom. No “mass sections” are permitted to ensure this interaction occurs across
the entire curriculum. Smaller class sizes also allow for experiential, hands-on learning
techniques to be employed and are designed to increase active learning levels within the
student population. Each professor maintains student office hours to increase student
access.
• Wide-Tech. MCB has invested millions of dollars in its technology infrastructure to
support a curriculum that exposes students to a wide array of existing and emerging
business technologies, enabling graduates to make a seamless transition into the
workplace. The curriculum integrates technology within course content, and MCB prides
itself on incorporating the most current versions of industry-standard technologies.
• Professional depth. MCB values professional business experience as a selection trait for
its instructors. The College also utilizes an innovative executive professor program to
strengthen classroom currency and ties with the employment community for graduates.
scholarship, and service. Each MCB value statement is held within an overall framework
focused on the pursuit of excellence, and a philosophy of continuous improvement guides
employee behavior. MCB’s commitment to an overall organizational focus on continuous
performance improvement and the significant progress made toward development and
deployment of this systematic approach, has been driven externally and internally. As a parent
organization, UNC requires a regular cycle of program review and evaluation, and MCB’s
commitment to AACSB accreditation maintenance (which also requires continuous
improvement) are both strong external drivers. Internally, drivers include the commitment of
MCB leadership to performance improvement and a strategic planning system, including Key
Performance Indicator (KPI) goal sets, the Educational Testing Service and Educational
Benchmarking, Inc. survey feedback which measure achievement, satisfaction, and quality in
areas ranging from recruitment, to curriculum, technology, financial resources, program
reputation, and faculty and student performance, and the integration of a Malcolm Baldrige-
based assessment system. Also included in this framework is the development of a student-
centered process, the availability of emerging and existing technologies, the encouragement and
support from university leadership, and a series of program accomplishments that have been
By most measures of success, MCB is fulfilling its mission of providing a top-quality
education that prepares students for successful careers and leadership roles in business, and
providing that education at an affordable price. In the results of national standardized tests and
the ability of its students to attain jobs in their chosen career fields, MCB ranks among the
nation’s top undergraduate business programs. The College remains as one of just five
undergraduate-only programs nationally to hold AACSB accreditations in business and
accounting. MCB ranks in the top 10 percent on 10 of 16 student satisfaction factors measured
on the 2004 Business Exit Survey by Educational Benchmarking, Inc. (EBI)—a performance
comparison of 171 business schools nationwide. In 2003 and 2004, MCB scored in the top 1
percent (the highest scoring band possible) reflects a sustained upward trend MCB has
experienced over a 12 year span. EBI measures continued to be strong through 2005/2006.
MCB received a Baldrige award in 2004.
Key Issues for Discussion
1. How does the mission and vision defined by MCB drive its organizational processes?
Why is this important for any business?
2. How important is its continuous improvement philosophy in achieving its mission and
vision?
3. Visit the Baldrige website (www.baldrige.nist.gov) and find and read MCB’s application
summary. Identify several “best practices” that MCB employs that might be useful to
your own school for improving quality.