Management Chapter 14 Homework When Enrolled Discovered That This System Trust Permeated The Colleges culture exams Were Proctored

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Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

Sample Answers to In–Text Questions

Note: Answers to Case Questions are available in the Case Notes. Answers to Toolkit Activities

are personal to the student therefore there are no sample answers.

Chapter 14: Organizational Culture

Critical Thinking Questions

1. What is one example of an artifact found in an organization? Trace it to the underlying

values and assumptions it represents.

Question Location: What Is Organizational Culture?

Ans: I worked at a bank and an artifact was the strict dress code that was in place. Everyone

wore suits/ties and a highly professional attire. I think they were trying to maintain a professional

2. What role do you think the fact that Tony Hsieh founded Zappos plays in his ability to

influence the culture? Would this be more difficult in an older organization? Explain.

Question Location: Zappos: A Strong Organizational Culture

Ans: I think that Tony Hsieh was highly influential in the culture of Zappos. Particularly, his

3. Provide examples of how executives can stay in touch with their customers. How can

executives promote an organizational culture that values employees?

Question Location: Organizational Subcultures

Ans: Executives can stay in touch with their customers by observing them and actually talking

with them. If they periodically work in a frontline position, they can experience the joys/pains

4. How can you make your socialization process smoother when you enter into a new

organization? What can you do now to prepare for the preentry and entry phases?

Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

Question Location: Metamorphosis

Ans: A well-planned orientation program can help smooth the socialization process. Assigning a

mentor can help new individuals become acclimated to the new organization. Making sure that

the selection process has a realistic job preview can help establish realistic expectations. Stories

5. What have you learned about the resilience of Jack Ma from this story? What did you

learn about his leadership style?

Question Location: Stories

Ans: Jack Ma is a great example of a leader who has overcome much to be where he is today.

6. Provide an example of storytelling, a ritual, a symbol, or language that you encountered

when you learned an organizational culture based on your experience (this can be from

your experience in a fraternity/sorority, sports team, or at work). Explain how this helped

you understand what the expected behaviors were in the organization.

Question Location: Language

Ans: The college I attended had an honor code. When I visited the admissions office while in

What’s #Trending in OB?

Buffer: A Radically Transparent Organizational Culture

1. Visit Buffer’s transparency dashboard at buffer.com/transparency%20. Discuss one of

the areas in which Buffer publishes data on their company.

Ans: Buffer publishes the salary data of all its employees. Employees of varying levels can see

what their peers make and they have a thorough understanding of why their peers made what

Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

2. What are the possible downsides of so much transparency? For example, would knowing

coworkers’ salaries create jealousy? Would you worry if you saw a downward trend in the

company’s revenues?

Ans: So much transparency could be damaging in that it could hinder a desire for people who are

3. Would you want to work for an organization that had a transparent culture? Why or

why not?

Ans: I would want to work for an organization that had a transparent culture as it would allow

me to see what is going on at the top levels of the organization and give input that I believe

Research in Action

Benefits of Organizational Diversity Climates

1. Explain why diversity climate is reinforced by having a diverse workforce. Would a

diverse workforce influence your interest in working for a particular organization?

Explain.

Ans: Diversity climate is reinforced by actually having a diverse workforce because the

workforce shows how dedicated and intentional the business really is to the initiative. It can

2. Have you experienced diverse viewpoints within a team discussion? If so, explain how

knowledge sharing influenced the team performance.

Ans: I experienced diverse viewpoints within a team discussion when I was collaborating with

members of my fraternity to address the issue of diversity and inclusion within our student

Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

3. Describe ways that organizations can promote engagement-focused diversity climates.

Ans: Global organizations can promote engagement-focused diversity climates by bringing

together a number of the top performing sales teams from around the world together to engage in