SOLUTION TO ALABAMA AIRLINES CASE
This case describes a single-server queuing scenario that is to be investigated by simulation. The
basic premise can be applied to various queuing scenarios (e.g., bank, post office, cinema box
office, among others) and is not restricted to the Alabama Airlines reservation scenario. The pur-
In the assignment the students consider themselves to be quantitative analysts investigating
the particular scenario for their client(s). The assignments are presented in the form of a report to
their clients. For each scenario, an “executive summary” is required stating the main results and
recommendations. The body of the report then supports these recommendations with precise ex-
planations, relevant data, and models. Students are encouraged to be concise and to the point.
A spreadsheet model for the scenario should be constructed consisting of the following
items:
Arrival Interval Distribution
Service Time Distribution