Chapter 13: Strategic Entrepreneurship
But perhaps an even greater challenge was AmEx’s failure to innovate. The firm had not
advanced its purchasing technologies in some time, which led to some of the company’s
Teaching Note
Ask students to identify and discuss other instances when large firms failed to innovate and
suffered substantial revenue loss as a result. Using AmEx as an example, ask them to
speculate on what firms could or should do to avoid such catastrophic loss of revenue.
Answers to Case Discussion Questions
1. This Mini-Case suggests that a lack of continuous innovation contributed to American
Express’s (AmEx) poor performance in 2014. Assuming this is true, what factors might
prevent a firm the size and scope of AmEx from being able to innovate continuously?
In an entrepreneurial corporation, top-level managers create an organizational culture that
2. Use material from Chapter 4 to identify the business-level strategy AmEx uses. What
dimensions do you believe AmEx should emphasize to use the strategy you identified
successfully across time?
In its heyday, American Express was all about prestige. The firm created a premium
credit card service for the affluent, which meant it was using a focused differentiation