Leadership for Performance Excellence 1
Instructor Reserve Case Solutions
Cases
I. Westerfield Construction
1. Deters fostered cultural change at Westerfield Construction by essentially following the
suggestions of Juran and others for effective change, including:
a. It must create and maintain an awareness of quality by disseminating results throughout
the organization.
b. It must provide evidence of management leadership, such a serving on a quality council,
providing resources, or championing quality projects (like Six Sigma, for example).
c. The company must encourage self-development and empowerment through the design of
jobs, use of empowered teams, and personal commitment to quality.
Leadership for Performance Excellence 2
No
Yes No
Yes
Complete leadership
development process
Functioning quality
council?
Form and train
quality council
Leaders ready to
act as role
models?
Assess readiness of
management for change
CHANGE PROCESS AT WESTERFIELD CONSTRUCTION