1. Necessary transportation is something that adds value to a good or service like a delivery from UPS
2. Waiting is a form of waste, but there are cases where waiting can actually make life easier for the
3. Lean and quality management are similar in many ways, but they have differences as well. Both have
4. A planning tool is used to forecast what will be needed in the future while a kanban is a control
mechanism that is used to control inventory in a system. Example 13.4 illustrates that the planning
5. A firm’s suppliers could improve lean efforts by allowing the firm to hold lower stock or lowering
lead times for goods. They can undermine lean efforts by requiring a firm to take all of their stock