Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Case Notes
Chapter 11: Motivating for High Performance
The Walt Disney Company
1. How does the Disney Company use Alderfer’s ERG theory of motivation to
motivate its workforce?
Alderfer’s ERG theory is a content theory of motivation that says that workers can be
2. How does the Disney Company use the expectancy theory of motivation to
motivate its workforce?
Expectancy theory says that people are motivated by choices and that they are motivated
3. How does the Disney Company use reinforcement theories of motivation to
motivate its workforce?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Reinforcement theories say that workers are motivated based on the consequences of
4. How does the Disney Company use recognition to motivate its workforce?
The case points out that Disney maintains 180 employee recognition programs to ensure
5. If you worked at Disney Company, would its recognition programs be effective in
motivating you? Why or why not
6. What do you think are the factors that motivate workers the most today? Why?
Clif Bar & Company: Creating a Sustainable World through Employee
Engagement
1. How does Herzberg’s two–factor theory apply to Clif Bar & Company’s employee
engagement and motivation techniques? Name the case’s extrinsic and intrinsic
factors.
Clif Bar & Company understands that employees cannot be satisfied (only dissatisfied)
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
2. Does Vroom’s expectancy theory support Clif Bar & Company’s policies? Why
or why not?
Purpose for Clif Bar drives performance, not reward expectancy. If they can get people
3. Are Clif Bar & Company’s methods sustainable, long-term motivators for its
employees? Be sure to use theory from the chapter to support your answer.
Answers will vary. An example, from a two-factor theory standpoint, job enrichment and
4. Drawing from your experiences and preferences, would perks and fringe benefits
similar to those that Clif Bar offer be an effective motivator for you? Would the
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
company’s development and job enrichment opportunities be a motivator for
you? Why or why not?
5. What types of organizations can Clif Bar’s engagement and motivation
techniques be applied in? In what organizations won’t they work in? Why or why
not?
Answers will vary. Students may mention that it depends on the size of the company, the
6. How does organizational culture apply to the case?
7. Which of the four grand strategies is Clif Bar & Company utilizing? Search
online to find current information on the company’s business decisions to inform
your answer.
8. In what ways does human resource management support Clif Bar’s employee
engagement techniques?
Clif Bar hires employees that fit the culture and values of the firm. From this perspective,