Management Chapter 11 Homework Covid19 Myself Young Person Life was Not Affected And Healed Matter Days Appreciate

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Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

Case Notes

Chapter 11: Managing Conflict and Negotiation

Case 11.1: Perspective Taking: Health Versus Wealth During the COVID-19

Pandemic

Case Description

The Covid-19 pandemic has changed life as we know it. There is no one right way to handle

such a crisis, but there has been a heated debate in how it ought to be managed. This chapter

equipped students with the tools necessary to engage in thoughtful, respectful, and strategic

Learning Objectives:

11.1: Describe the causes of conflict in organizations and devise solutions for them.

11.2: Compare and contrast the five conflict resolution styles.

Question & Answers

1. Do you think that the governments were justified in issuing stay-at-home orders?

Support your position.

Ans: Answers will vary; here is a sample answer of someone who does not agree with stay–at–

home orders (this opinion does not reflect the opinion of the publisher): Death is never

Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

2. Explain how open you are to another point of view on this situation. Can you take the

perspective of the other person? Can you empathize with them? Explain why or why not.

Ans: Answers will vary, here is a sample answer of someone who is not open to another view on

this situation (this opinion does not reflect the opinion of the publisher): I am not open to another

point of view on this situation, because I contracted Covid-19 myself. As a young person, my life

was not affected, and I healed in a matter of days. I appreciate the perspective of others, but I

3. Take the opposite position to your point of view and write a paragraph explaining it. For

example, if you think the economy should have remained open, write a statement that

supports the stay-at-home orders.

Ans: Answers will vary, here is a sample answer (this opinion does not reflect the opinion of the

publisher): Stay-at-home orders gave the government and healthcare facilities time to prepare for

to inevitable waves of Covid-19. People who qualified as high mortality risks at the beginning of

4. Think about the other alternatives to conflict—compromise and collaboration—that

don’t involve one side losing and the other winning. In situations like the one in the case

study, is it possible for both sides to come to a compromise or collaboration? Why, or why

not?

Ans: Answers will vary; here is a sample answer (this opinion does not reflect the opinion of the

publisher): When issues become as polarized as they have been with the Covid-19 pandemic, it

Student Resource

Scandura, Essentials of Organizational Behavior, 3e

SAGE Publishing, 2022

Note:

In this guide, some suggested answers are provided. Most of these questions are there to make

students think and interrelate concepts from the current and previous chapters and, hopefully, to

generate a more integrated understanding of organizational behavior. However, some responses

will be a matter of opinion or are used to assess critical and creative thinking and one‘s ability to

justify one’s decision. Thus, the answers for the case questions are not the only right answer and

so at times we don’t provide an in-depth sample answer.