Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Instructor Manual
Chapter 1: Management and Its History
Work Application Sample Answers
Most of the answers are actual student answers or based on student answers. You may give these
answers as part of your lecture before, after, or in place of getting student answers.
1-1. Describe the specific resources used by a present or past boss. Give the manager’s job
title and department.
My boss was the branch manager at Merchants Bank. The primary resource she used was the
1-2. Identify a specific manager, preferably one who is or was your boss, and explain what
makes him or her successful or unsuccessful. Give examples.
My boss owns Bill’s Homemade Ice Cream. Bill’s is only open in the summer. Bill, who is
1-3. Select a manager, preferably one who is or was your boss, and state the specific
management skills he or she uses on the job.
My boss, Jeff, is the manager at Jiffy Lube. Jeff needs technical skills to lube the cars because
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
1-4. Identify a specific manager, preferably one who is or was your boss, and give examples
of how that person performs each of the four management functions.
My boss, Sonia, owns her own beauty salon. Sonia has to plan the work schedules for 15
1-5. Identify a specific manager, preferably one who is or was your boss, and give examples
of how that person performs in each of the three management role categories. Be sure to
identify at least one of the three or four roles in each category.
I worked this past summer primarily catching boxes as they came off the conveyer belt. My boss,
1-6. Identify the three levels of management in a specific organization by level and title. Be
sure to give the organization’s name.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
1-7. Identify which type of boss you have now or have had previously. If that person is or
was a functional manager, be sure to specify the functional tasks of the department.
When I worked for A&P Supermarket, I worked for Karen, the produce manager. Karen is a
1-8. Would you prefer to work for a small or large business, and a profit or not-for-profit
organization?
Review Question Answers
1-1. What are a manager’s resources?
1-2. What are the three management skills?
Management skills include technical, interpersonal, and decision-making skills.
1-3. What are the four functions of management?
1-4. What are the three management role categories?
1-5. What are the three levels of management?
The three levels of management are top managers, middle managers, and first-line managers.
1-6. What are the three types of managers?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
1-7. What are the objectives of this book?
The objectives of this book are to teach you the important concepts of management, to develop
Communication Skills Answers
Applications may also be used as class discussion questions or written assignments to develop
communication skills.
1-1. Are you interested in being a manager?
1-2. Why is it important to take this course in management?
Answers will vary. Some of the reasons may include that it is important to learn about
1-3. Is it more important for managers to be efficient or effective? Can you improve both at
the same time?
It is more important for managers to be effective than efficient because even if managers do the
1-4. Is management ability universal? In other words, can a good manager in one
environment (e.g., computers) also be effective in another (e.g., banking)?
Generally, the answer is yes. Many managers change industries throughout their careers and are
1-5. Some people say the hard skills (technical, finance, quantitative analysis) are more
important for managers than soft skills (interpersonal), and some say the opposite is true.
What is your view?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Although it can make a good debate, it is really hard to say whether one is really more important
1-6. Is your college professor a manager? Why or why not?
No. College professors are not really managers, even though they do perform the four functions
1-7. When a good employee is promoted to management, which management level is the
promotion usually to, and how do the management skills and functions change with the job
promotion?
When an employee is promoted, it is usually to the first-line management position. The
1-8. When an employee is promoted to a manager, do most organizations provide some
type of training? Should they? Why or why not?
No. Most organizations don’t provide any training when an employee is promoted to a manager.
Applying the Concept Answers
Applying the Concept 1-1: Management Skills
Identify each activity as being one of the following types of management skills:
A. Technical
B. Interpersonal
C. Decision making
1—3. The manager is working on fixing a broken machine.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
A. Technical. Fixing a machine takes technical skills.
2—4. The manager is sending an email letting the employees know they exceeded the sales
goal.
3—5. The manager is scheduling which machines will produce each product next week
C. Decision-making. Scheduling requires the manager to make decisions.
4—1. The manager is trying to figure out a way to solve a problem.
Applying the Concept 1-2: Management Functions
Indicate which type of function the manager is performing in each situation:
A. Planning
6. The manager is encouraging an employee to get a college degree so she can become a
manager.
C. Leading. The manager is trying to influence the employee; influencing is in the definition of
leadership.
7. The manager is conducting a job interview to select a new employee for a new open
position in sales.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
8. The manager is emptying his trash.
9. The manager is scheduling employee work hours for next week.
A. Planning. Scheduling future work hours is part of planning.
10. The manager is giving the workers a pep talk to motivate them to work hard to meet
the production quota today with an absent employee.
11. The manager is conducting an employee’s annual performance evaluation.
B. Organizing. As stated in the text, evaluating employees is part of the staffing-organizing
function.
12. The manager is checking how many new computers have been produced so far today.
Applying the Concept 1-3: Management Roles
Identify each of the managerial activities as part of one of the three role categories:
A. Interpersonal role
13. The manager discusses next year’s budget.
C. Decisional role. As stated in the text, Budgeting is part of the resource allocation role
14. The mayor is cutting the ribbon at the groundbreaking for the new town hall.
15. The manager develops a new app that will be sold as an additional source of income.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
16. The manager is reading the monthly budget report.
17. The manager shows a new employee how to record her working hours.
A. Interpersonal role. The manager is playing the leader role by showing the employee how to
record working hours.
Applying the Concept 1-4: Differences among Management Levels
18. Managers who report to executives.
B. Middle. Middle managers report to an executive.
19. Managers who need technical skills more than decision-making skills.
20. Managers who tend to spend more time planning and organizing.
21. Managers who have operative employees reporting to them.
C. First-line. First-line managers supervise operative employees.
22. Managers who take the long-term strategy and develop short-term operating plans.
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Applying the Concept 1-5: Matching History of Management People and Theories
23. Focused on the use of math to make decisions in operations management.
D. Management science. Essentially definition from book.
24. Elton Mayo, human relations movement
25. Eric Trist, focus on integrating people and technology
E. Sociotechnical theory. Name and definition from book.
26. Henry Fayol, Administrative Theory
27. Russell Ackoff, focus on viewing the organization as a whole and as the
interrelationship of its parts
28. Tom Burns and George Stalker, didn’t believe there is on best management approach
for all situations.
Join the Discussion Answers
Join the Discussion 1-1: Executive Compensation
In 2013, the CEO-to-worker pay ratio was 331:1, and the CEO-to-minimum-wage-worker pay
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
1. Do executives deserve to make 300 times more than the average worker?
Answers vary
2. Is it ethical for managers to take large pay increases when laying off employees?
3. Is it ethical for managers to get pay raises when their companies lose money?
4. Are companies being socially responsible when paying executives premium
compensation?