1-5. Q: What are the similarities in the definitions of management quoted from authors of
management textbooks? Do the definitions provided by business executives differ in any way?
Synthesize your own definition of management.
A: Management textbook definitions typically emphasize the achievement of organizational
1-6. Q: How does the job of supervisor or first-line manager differ from that of a higher manager?
1-7. Q: How does the job of a top manager differ from those of the several levels of middle
management?
1-8. Q: Identify the three types of skills needed by an effective manager as conceived by Robert L.
Katz, and describe how the relative need for them might vary with the level of management.
1-9. Q: From the 10 managerial roles provided by Mintzberg, choose three or four that you consider
most important for the first-line manager and explain your selection. Repeat for middle level and
top managers.
A: The responses to this question are, of course, matters of opinion, and will differ with the level