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Lussier, Management Fundamentals 8e
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Case Notes
Chapter 9: Human Resources Management
Boston Consulting Group
1. What kinds of practices at Boston Consulting Group have enabled it to make
Fortune magazine’s list of the Best Companies to Work for?
As noted in this chapter, many companies aspire to be named to Fortune magazine’s
2. Evaluate the recruiting strategies that Boston Consulting Group uses to attract
talent. Are they effective? Why or why not?
Recruiting is the process of attracting job applicants to specific opportunities with an
Instructor Resource
Lussier, Management Fundamentals 8e
3. Evaluate the selection process that Boston Consulting Group uses to determine
the best job candidates for its position openings. Is it effective? Why or why not?
The objective of the selection process is to identify the most qualified candidate for a
4. Evaluate the training and development strategies that Boston Consulting Group
uses to enhance the capabilities of its workforce.
Training focuses on enhancing the ability of employees to perform their jobs while
5. Do you agree with the consideration that Boston Consulting Group is one of the
best companies to work for? Why or why not?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
6. Can you think of anything that Boston Consulting Group does not do for its
workforce that you believe would make it an even better company to work for?
Why?
People Operations: Using Data Analytics to Bolster Female Retention at Google
1. Which human resources management process was most likely the most important
for Google?
Retaining employees. Google attracts the most qualified employees in the field because
2. What aspect of Google’s HRM practices affected female recruitment, selection
and retention the most?
Female retention became an issue due to their maternity leave policy. Google’s maternity
3. Does Google practice effective strategic human resources planning?
Yes. Even though the maternity leave needed updating, Google has been very successful
4. From reading the case, does it seem that Google gets most of its employees from
internal or external recruiting?
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
5. How did Google change its human resources management process regarding
maternity leave?
Google created a more flexible plan that would allow a new mother to take a reasonable
6. Explain how changes in the external environment resulted in changes in the
internal environment at Google.
Women’s overall desire for a quality of work-life balance made Google’s maternity
7. What type of strategy is Google currently pursing?
Google is pursuing a differentiation strategy. Google’s success is based on its high
8. How did Google manage its diversity in the case?
Google used its analytical skills to study the problem of women leaving the workforce
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019