Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
Case Notes
Chapter 1: Management and Its History
Joe Maddon, Manager, Chicago Cubs
1. What types of resources does Joe Maddon control as the manager of the Chicago
Cubs?
The four types of manager’s resources are human, physical, financial, and informational.
2. What types of management skills does Joe Maddon use as the manager of the
Chicago Cubs?
The three types of management skills are technical, informational, and decision-making.
Joe Maddon uses all three skills in his job. First, he uses his technical skills to structure
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
3. How does Joe Maddon carry out the four management functions as the manager
of the Chicago Cubs?
The four management functions are planning, organizing, leading, and controlling. Joe
4. How does Joe Maddon apply contingency theory of management in his job as
manager of the Chicago Cubs?
A contingency theory of management says that there is no one best way to manage as it
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
5. Would you like to work for a manager like Joe Maddon? Why or why not?
6. What is there to learn about how to be a good manager in a business organization
based on studying coaches from the sports industry?
Jiffy Lube University
1. Which organizational resources did Jiffy Lube Utilize? Explain.
Human resources: Leadership training in Jiffy Lube helps demonstrate the values of the
company and the behavior that should be exemplified while leading in this organization.
2. How does Jiffy Lube University develop interpersonal skills?
The University facilitates managerial success since the skills learned or sharpened at the
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
3. Explain how the management training contributes the four management
functions: planning, organizing, leading and controlling.
By participating in the online simulation resolving 32 real-life scenarios, managers are
exposed to all of the facets of daily store management.
4. Does using a simulator that looks at “situations” help or hurt management?
Explain your answer.
It depends how the employees apply what they learned on the job site. If the employees
5. What are the benefits to having Jiffy Lube University?
By having Jiffy Lube University, Jiffy Lube is providing education and training to all
Instructor Resource
Lussier, Management Fundamentals 8e
SAGE Publishing, 2019
6. Would you like to attend Jiffy Lube University or a similar program for job
training?