Case 35: Two Vets, Two Dogs, and a Deadlock
1. Before doing any more research on service dogs and the ADA, think about what happened.
Was this a violation of the ADA or does the store owner have rights too that confound matters in
terms of providing a clear answer?
2. When Clyde said the service dog, Ellie, was disturbing his security dog, Kit, could this have
been construed that he thought the service dog was out of control? If he did think the service dog
was out of control, does this influence his decision about removing her from his store?
3. Should Clyde have accommodated Murray in any way? If so, how?
4. Now check out the ADA policy on service animals. Taking this into consideration, who is in
the right in the above scenario? Does your answer change from the one you gave in Question
#1?