Introduction Homework Group Paper Audit How Organization Develops And

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PART I Introduction and Daily Syllabus

This course makes a wonderful difference to our students. Having successfully taught this

class, using the approaches and concepts indicated throughout the text, I want to assure

instructors who may be using this material for the first time that the text works! The reviewers

(who of course teach this course in various colleges and universities) also have been

excited

about

the newer concepts exploring workplace communication. Their comments were extremely

helpful as they offered suggestions on what their students value.

This In Manual is designed to reinforce and illuminate concepts in the text.

Consequently, Kelly Branch, the key author of the manual, provides a semester syllabus, cases,

keywords, additional Internet sources, chapter teaching notes/outlines, class exercises, some

video materials, and discussion questions. The manual also contains a significant number of test

bank questions for you to choose from (the computerized Test Bank is available from Allyn and

Bacon as part of the teaching package where the same questions appear).

Additionally, the PowerPoint slides (available from Allyn and Bacon as part of the teaching

Course Syllabus and Sample

Calendar

Coms

343

Business and Professional

Communication

Department of

Communication

Instructor

Name

Phone, Office, Website, and Email

address

Mission of Your University or Department

Mission of the Business & Professional Communication Course

This course is designed to encourage service, to promote professional and career opportunities, to

introduce still effective speaking and information management skills and principles, and to

facilitate various workplace relationships and team building through the study and application of

workplace communication principles.

Competencies. Because of the course, students should be able to:

Develop knowledge of information management within organizations, reports

and sales speeches in organizations, negotiation, interviewing, and conducting

meetings

Conduct a communication analysis of an organization culture and leadership

styles applying appropriate organizational and leadership communication

concepts

Develop proficiency in developing and managing teams

Develop healthy working relationships on the job

Develop insights and practices related to effective nonverbal communication in

the workplace

Indicate knowledge and skills in conflict management

Know and integrate principles of cultural diversity in various intercultural

Attendance Policy and Grades

The class is a participation style class, and thus, attendance is extremely important, as indicated by

a participation grade on the scoring planner. By the departmental policy, a student will be dropped

from the class after missing a number of absences as follows: MW 6 absences. Excused absences

are based on university-approved activities or if you produce a documented illness, then the

assignments and participation grade can be made up within one week of mission or as indicated

the instructor, up to the university policy of 20% which is 6 absences on MW or TR classes.

The grading scale is 90-100=A, 80-89=B, 70-79=C, 60-69=D, below 60=F.

Texts

Carley H. Dodd (2011). Managing business and professional communication.3rd

edition. Boston: Allyn & Bacon.

Companion Website (available for sample test questions and other helpful

materials through Allyn and Bacon: ablongman.com and click onto the sources

leading to the Dodd text and other helpful material from Allyn and Bacon).

Course Outline and Schedule

The syllabus indicates daily topics and activity. We encourage you also to fill in the date and

score planner attached.

The chapter material is due the day that topic is discussed. Each day you can expect one or a

combination of readiness assessment quizzes, case problems, short papers, or in-class

projects

that

assume a knowledge of the material for that day. So, be prepared every single day! These all

count on your grade. Look ahead for an assignment due.

MW or TR SCHEDULE (32 days or 16 weeks @ 2/week)

2. Introduction to Organizations and Leadership

Reading: Chapter 2a

3. Organizational Culture and Leadership

Reading: Chapter 2b

Paper 1: model of information flow within organiz

5. Applying Interpersonal Communication in the Workplace

Honors student reading: Goleman (1998). Working with emotional intelligence

Discussion/exercises related to interpersonal communication in the workplace

Paper 2: factors of interpersonal communica

Applying Interpersonal Communication in the Workplace

Honors student reading: Goleman (1998). Working with emotional intelligence

Discussion/exercises related to interpersonal communication in the workplace

6. Managing Listening Communication in the Workplace

7. Listening Assessment Reports

Group Paper 1: is of listening issues and consequences in organiz

8. Managing Nonverbal Communication in the Workplace

9. Nonverbal Assessment Reports

Group Paper 2: is of nonverbal issues in an organiz

10. Conflict in the workplace

Reading: chapter 6

11. Conflict in the workplace: discussion/exercises

12. Managing cultural diversity in the workplace

Reading: chapter 7; lecture, video, discussion

13. Managing cultural diversity in the workplace

Cultural simulation, discussion and briefing

Paper 3: makes high performance organizations with cultural

14. Small groups and teams in the workplace

Readings: chapter 8

15. Small group and team communication in the workplace

16. Managing team building in the workplace

Reading: chapter 8

17. Team building

Teams present Group Paper 3: audit of how an organization develops and

maintains (An actual organization is to be surveyed or interview key people in

the unit to deal with the question of team building and maintenance; a good service-

18. Exam 1: Chapter 1-8

19. Interview communication in the workplace

Reading: chapter 9

20. Interview communication and resumes

Reading: Appendix D on Written Communication and websites related to resume

21. Interview communication (continued)

In-class interview assignment. Teams role-play as interviewer, interviewee, and

observer and after a period of 10-15 minutes, each person changes roles. Everyone must

Paper 4: Resumes due

22. Foundations of business and professional speaking

23. Presentational skills

Reading: chapter 11

24. Informative presentations

25. Informative speeches

26. Informative speeches

27. Persuasion

28. Persuasive presentations

29. Persuasive presentations

30. Customer Service and Sales communication

31. Group project: Sales Interview assignment. In learning groups, conduct a sales

interview. These will be videotaped for each learning team and reviewed by your

instructor.

32. Final Exam Day

MWF SCHEDULE (48 days or 16 weeks @ 3/week)

1. Overview of Class and Introduction to Organizational Systems

Reading: Chapter 1

3. Organizational Culture and Leadership

Reading: Chapter 2

4. Discussion, exercises, role play, or video on organizations and leadership

Paper 1: model of information flow within organiz

5. Managing Interpersonal Relationships in the Workplace

Reading: Chapter 3

7. Discussion/exercises related to interpersonal communication in the workplace

Paper 2: factors of interpersonal communica

8. Managing Listening Communication in the Workplace

9. Listening Assessment Reports

Group Paper 1: is of listening issues and consequences in organiz

10. Managing Nonverbal Communication in the Workplace

11. Nonverbal Assessment Reports

Group Paper 2: of nonverbal issues in an organiz (These reports

will involve a group paper and an oral briefing in class on your findings)

12. Nonverbal Assessment Reports (continued)

14. Managing cultural diversity in the workplace

Reading: chapter 7; lecture, video, discussion

15. Managing cultural diversity in the workplace

Cultural simulation, discussion and briefing

16. Presentations of papers in class

Paper 3: makes high performance organizations with cultural

19. Small groups and teams in the workplace

Readings: chapter 8

21. Group discussion over a business or professional problem (30-45 minute discussion

with the groups following a problem-solving sequence presented in chapter 8 and

completing a solution and plan to be turned in to the instructor)

22. Managing team building in the workplace

Reading: chapter 8

23. Teams present Group Paper 3: audit of how an organization develops and

maintains (An actual organization is to be surveyed or interview key people in

24. Exam 1: Chapter 1-8

25. Interview communication in the workplace

Reading: chapter 9

26. Interview communication and resumes

Reading: Appendix D on Written Communication and websites related to resume

27. Interview communication (continued)

In-class interview assignment. Teams role play as interviewer, interviewee, and

observer and after a period of 10-15 minutes, each person changes roles. Everyone must

Paper 4: Resumes due

28. Foundations of business and professional speaking

Reading, chapter 10

30. Presentational skills

Reading: chapter 11

31. Discussion and workshop exercises on preparing for delivery of public presentations.

32. Informative presentations

Reading: chapter 12

34. Informative Presentations

35. Informative speeches

36. Informative speeches

37. Informative speeches

38. Persuasive Presentation Concepts

Reading: chapter 13

Discussion and experiences

40. Persuasion

Discussion and experiences

41. Persuasive presentations

42. Persuasive presentations

44. Customer Service and Sales communication

Reading: Chapter 14

45. Role play and discuss relationship sales

46. Group project: Sales Interview assignment. In learning groups, conduct a sales

interview. These will be videotaped for each learning team and reviewed by your

instructor.

48. Final Exam Day