Reserve Supplemental Exercises Chapter 5 Problem 6
To evaluate the technical support from a computer manufacturer, the number of rings before a
call is answered by a service representative is tracked. Historically, 70% of the calls are
answered in two rings or less, 25% are answered in three or four rings, and the remaining calls
require five rings or more. Suppose that you call this manufacturer 10 times and assume that the
calls are independent. Let X, Y, and Z denote the number of calls answered in two rings or less, in
three or four rings, and in five rings or more, respectively.
(a) What is the probability that 7 calls are answered in two rings or less, 2 cells are answered in
three or four rings, and one call requires five rings or more?
(b) Let W denote the number of calls answered in four rings or less. What is the probability that
all 10 calls are answered in four rings or less?