Applied Statistics and Probability for Engineers, 7th edition 2017
2-38
2.S8. Incoming calls to a customer service center are classified as complaints (75% of calls) or requests for information
(25% of calls). Of the complaints, 40% deal with computer equipment that does not respond and 57% deal with
incomplete software installation; in the remaining 3% of complaints, the user has improperly followed the installation
instructions. The requests for information are evenly divided on technical questions (50%) and requests to purchase
more products (50%).
(a) What is the probability that an incoming call to the customer service center will be from a customer who has not
followed installation instructions properly?
(b) Find the probability that an incoming call is a request for purchasing more products.
Let U denote the event that the user has improperly followed installation instructions.
Let C denote the event that the incoming call is a complaint.
Let P denote the event that the incoming call is a request to purchase more products.
Let R denote the event that the incoming call is a request for information.
2.S9. In the manufacturing of a chemical adhesive, 3% of all batches have raw materials from two different lots. This
occurs when holding tanks are replenished and the remaining portion of a lot is insufficient to fill the tanks.
Only 5% of batches with material from a single lot require reprocessing. However, the viscosity of batches consisting
of two or more lots of material is more difficult to control, and 40% of such batches require additional processing to
achieve the required viscosity.
Let A denote the event that a batch is formed from two different lots, and let B denote the event that a lot requires
additional processing. Determine the following probabilities:
(a) P(A) (b) P(A) (c) P(B | A) (d) P(B | A)
(e) P(A B) (f) P(A B) (g) P(B)
2.S10. Semiconductor lasers used in optical storage products require higher power levels for write operations than for read
operations. High-power-level operations lower the useful life of the laser. Lasers in products used for backup of higher-
speed magnetic disks primarily write, and the probability that the useful life exceeds five years is 0.95. Lasers that are
in products that are used for main storage spend approximately an equal amount of time reading and writing, and the
probability that the useful life exceeds five years is 0.995. Now, 25% of the products from a manufacturer are used for
backup and 75% of the products are used for main storage.
Let A denote the event that a laser’s useful life exceeds five years, and let B denote the event that a laser is in a product
that is used for backup.
Use a tree diagram to determine the following:
(a) P(B) (b) P(A | B) (c) P(A | B)
(d) P(A B) (e) P(A B) (f) P(A)
(g) What is the probability that the useful life of a laser exceeds five years?
(h) What is the probability that a laser that failed before five years came from a product used for backup?