Appendix 1
Introduction to Quality Control
OBJECTIVES
• Describe the history and philosophy of the quality movement.
• Describe the importance of quality control in the process industry.
• Define the term quality control.
• Describe the significant contributions of Dr. Walter Shewhart.
• Explain Taguchi’s, and Ishikawa’s viewpoints on quality.
• Describe how Dr. W. Edwards Deming and Dr. Joseph Juran were the
intelligence behind the quality movement.
• Describe Phillip Crosby’s entrepreneurial philosophies on quality.
• Explain the term “dimensions of quality.”
• Explain the important role of Dr. John Dewey.
• Identify the contributions of George Box, Alex Osborne, and Larry Miles.
• Explain the connection between Frederick W. Taylor, Scientific Management and
the chemical processing industry.
REVIEW QUESTIONS
1. Describe the history of the quality movement. List significant individuals. :
Frederick W. Taylor early 1900’s, introduced the principles of scientific
management, In 1922, a young engineer named Walter Shewhart became
2. Describe the importance of quality control in the process industry.
Statistical Process Control is an important practice and concept used by
industrial manufacturers to control complex processes and provide their
4. List the significant contributions of Walter Shewhart.
Dr. Walter A. Shewhart’s Key Contributions include:
• Concept of reducing variation in their manufacturing process
• Applied statistical control methods to industry- Control charts
• Grandfather of Total Quality Management (TQM)
5. List the significant contributions of C. Edwards Deming.
Dr. W. Edwards Deming Key Contributions include:
• Identified a system as a group of interrelated components
6. List the significant contributions of Joseph Juran.
Dr. Joseph M. Juran’s Key Contributions include:
• Total Quality Management- added human dimension
7. List the significant contributions of Kaoru Ishikawa.
Dr. Kaoru Ishikawa’s Key Contributions include:
• Cause and effect diagrams
• Quality improvement is a continuous process
8. List the significant contributions of Genichi Taguchi.
Dr. Genichi Taguchi’s Key Contributions include:
• The Loss Function- equate quality to cost
9. List the significant contributions of Phillip Crosby.
Phillip Crosby’s Key Contributions include:
• Do It Right First Time- Zero Defects
• Ability to simplify complex quality principles
• Top management responsible for quality
• Four absolutes of Quality Management; (1) quality defined as
10. List the significant contributions of George Box.
George E. P. Box was a chemist, born and raised in England. During WWII,
Box served as a chemical weapons defense analyst who needed a new approach to
11. List the significant contributions of John Dewey.
John Dewey was a brilliant professional educator born in Burlington Vermont in
1859 who proposed a number of educational beliefs and techniques that were
quite different from those around him. Central to his belief was the concept of
12. Describe the principles of Scientific Management.
• Management should develop a scientific approach for each element of an
individual’s work to replace rule–of-thumb guidelines.