Chapter 9
Agenda/Learning Objectives
Explain why UCD is an iterative process
Introduce RIDE
1) Explain why UCD is an iterative process
a) UCD is a recursive process
2) Introduce RIDE
a) Report what youve learned from testing to improve that product or to create a repository of
information that can be used for other products
b) Iterate to correct knowledge about your users and use situations, and also modify the
3) Address the key components of a UCD report
a) Your product can fail or succeed based on the report
b) Not just something you write at the end of a process that just ties up loose ends
c) When you report, design for your audience just as you design for your products audience
i) Who will read and use this report? Are there decision makers in the audience who dont
iii) Will you prepare a formal report, or can you create something that is informal to get
results?
d) A good report answers question or speaks to the goals you have for your product
e) It provides recommendations for what to do if the product, after testing, needs
improvement
h) What makes an argument successful?
i) Ethos: your argument, including you or your team as the persuader, has to have
credibility, which you demonstrate through careful analysis with strong evidence to
support your recommendations
ii) Pathos: your argument has to appeal to emotion, which means you have to convince
your audience that they need to accept your recommendations because it will make them
i) Ex: Casualty Mortuary Affairs Operations Center (CMAOC) report example
j) Report format:
i) Summarize key findings and recommendations
ii) Make the purpose of the test clear (goals)
iii) Indicate history of product development and where in the process this test takes place
ix) Make recommendations
k) Types of reporting
i) Informal deliverable to test team:
(1) Often a daily occurrence when agile developers, as part of a scrum or team working
on a software development project in an agile environment, provide an oral update
ii) Presentation format
(1) Accentuates key findings
(2) Provides a brief but comprehensive overview of methodology
4) Explain the iteration stage of RIDE
a) Iteration = a mandate to monitor the products use all of the time
b) You should consistently:
i) evaluate user feedback
ii) account for changes in the situation
iii) find ways to test and implement necessary, new versions of the product
5) Explain the deploy and evaluate stages of RIDE
a) UCD is about evolution, about growing and building upon our knowledge of users, of
products, and of the methods and processes we use to build UCD products
6) Review: Takeaways, Discussion Questions, UCD Quests
a) Review key points
b) Group discussion and Q&A
c) Prepare UCD Quest assignments (or present on previous activities)