Bauer, Human Resource Management
SAGE Publishing, 2020
Instructor’s Manual
Chapter 9: Performance Management
Chapter Summary
– Performance management involves measuring and documenting employee performance.
Chapter Learning Objectives:
After completing this chapter, students should be able to:
LO 9.1: Differentiate between performance management and performance appraisals.
– Performance appraisals
Motivation
Administration
– Legal purposes
Bauer, Human Resource Management
SAGE Publishing, 2020
LO 9.2: Compare the design features of different types of appraisals with respect to their
benefits and downsides.
– Determine purposes and outcomes of performance appraisals.
– Define performance
– Trait appraisals
– Choose the rating method
– Absolute ratings
– Relative rankings
– Straight rankings
– Paired rankings
– Forced distribution
Bauer, Human Resource Management
SAGE Publishing, 2020
Customers
– Decide how closely to link performance ratings to compensation
LO 9.3: Identify best practices for making performance reviews fair and unbiased.
– Consider sources of rating errors
Leniency
– Impression management
– Personal characteristics of raters and ratees
– Liking
– Rater motivation
LO 9.4: Explain how to implement performance management for maximum effectiveness.
Bauer, Human Resource Management
SAGE Publishing, 2020
LO 9.5: Describe how teaching managers how to be good coaches helps improve performance
management.
– Recognize contributions
Suggested Exercises or Projects
Exercise 9.1 Have the students develop a 10-item performance appraisal list for “being a good
student.” Ask several of them to share an item or two from their performance appraisal list and
ask the rest of the students why are the different?
Discussion Questions:
1. In this chapter, we identified two of the main reasons for performance appraisals are to
motivate employees or use them for administrative functions. Identify a study that investigates
the relationship between performance appraisals and motivation. Was the study supportive of
this idea? Were the methods sound?
Bauer, Human Resource Management
SAGE Publishing, 2020