Performance Management and the
Employee Appraisal Process
Chapter
8
This chapter begins by explaining the why for performance appraisal programs and then
spends the remainder of the chapter on the what, who, and how of this important development
Chapter Outline
PERFORMANCE MANAGEMENT SYSTEMS
ONGOING PERFORMANCE FEEDBACK
PERFORMANCE APPRAISAL PROGRAMS
The Purposes of Performance Appraisal
Administrative Purposes
Developmental Purposes
Why Appraisal Programs Sometimes Fail
DEVELOPING AN EFFECTIVE APPRAISAL PROGRAM
What Are the Performance Standards?
Strategic Relevance
Part 3 Developing Effectiveness in Human Resources
26
Training Appraisers
Establishing An Appraisal Plan
Eliminating Rater Error
Feedback Training
PERFORMANCE APPRAISAL METHODS
Trait Methods
Graphic Rating Scales
APPRAISAL INTERVIEWS
Three Types of Appraisal Interviews
Conducting the Appraisal Interview
Ask For a Self-Assessment
Invite Participation
Express Appreciation
Generating Interest
Acquaint students with a free online HR resource that requires registration:
www.workforce.com. Give them a brief overview of the site, ending with the
Chapter 8 Performance Management and the Employee Appraisal Process
27
Dealing with Trouble Spots
Figure 8.10, “Performance Diagnosis” can be challenging to understand. Nevertheless,
Involving Students
Distinguishing among the trait, behavioral, and results performance appraisal methods can be
facilitated by the instructor providing or by asking students to provide copies of blank
them.
NOTE: Google search terms that can help you locate a variety of examples are as follows
(putting the phrases in quotes can ensure a more focused search):
• employee review form(s)
• free annual review form(s)