Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
Case Notes
Chapter 7: HR Administration and HRIS
The Caleeta Corporation
Case Summary
Students will be able to reflect on one of the most basic features within an HRIS: the HR
administration module. This case opens up the opportunity to explore the various options
available in the implementation of an HR administration module, including HR portals, shared
services, outsourcing, and offshoring. Each of these approaches has its advantages and
Case Analysis
Jan is facing a difficult situation due to shareholder restlessness over financial returns slowing
due to increasing employee costs. This case highlights the key business issues that arise for
human resource administration with HRIS. The case also showcases how HR operations
contribute to the company’s success. Lastly, the case gives students the opportunity to connect
the balanced scorecard with the value that it provides for an organization.
Sample Answers to Case Questions
1. What are the key business issues facing Jan?
Shareholders, who had bought its stock as the Radio Frequency Identification (RFID)
manufacturer led the boom in new uses for its products, were restless as financial returns
slowed.
2. In what ways are CaleetaCO’s HR operations contributing to the company’s success? How do
these contributions support company strategic goals? What changes can Jan make in her HR
operations to meet the board’s demands?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
CaleetaCO devised a human capital talent acquisition and retention plan to attract the
most highly skilled individuals in the industry. In order to hire and maintain the best
employees, CaleetaCO pays them well and provides them with expensive benefit
3. Describe whether each of Jan’s proposed changes will hinder or help CaleetaCO achieve
sustainable competitive advantage. Which ones would you choose if you were in Jan’s position?
Defend your choices.
While there are different ways to go about it, it is important for CaleetaCO to reduce HR
4. How would a balanced scorecard help Jan explain the value of her HR talent approach?
Provide sample measures for each of the four categories that would support Jan in her
presentation to the board.
A balanced scorecard is both a management and measurement system that “enables
organizations to clarify their vision and strategy and translate them into action . . .