Creating High–Performance Work
Systems
Chapter
16
This capstone chapter explains what is required to achieve high-performance work systems.
Four primary principles that support high-performance work systems are egalitarianism and
engagement, shared information, knowledge development, and performance-reward linkage.
concerns while providing the organization with a competitive advantage, everyone wins.
Chapter Outline
FUNDAMENTAL PRINCIPLES
Egalitarianism and Engagement
Shared Information
Knowledge Development
Performance-Reward Linkage
ANATOMY OF HIGH-PERFORMANCE WORK SYSTEMS
Work-Flow Design and Teamwork
FITTING IT ALL TOGETHER
Ensuring Internal Fit
Establishing External Fit
Assessing Strategic Alignment: The HR Scorecard
IMPLEMENTING THE SYSTEM
Chapter 16 Creating High-Performance Work Systems
53
Establishing a Communications Plan
Involving Unions
Cultivating Mutual Gains
Generating Interest
Assign students to work in groups of 3-5 to complete the following.
1. Of the four primary principles that support high-performance work systems, ask each
group member to rank order the list using 1 = most impact on my personal
Dealing with Trouble Spots
This assignment will assist students in “putting it all together.”
1. Choose one company (2010 forward) from the list of Baldrige National Quality
Involving Students
Consider using the On the Job: Video Case to generate interest and launch a discussion guide.