Chapter 12
Agenda/Learning Objectives
Examine why print has unique UCD considerations
1) Examine why print has unique UCD considerations
a) Strong history of paper-based communication (correspondence, record keeping, information
delivery, etc.)
b) Use print to distribute: surveys and questionnaires, instructions and instruction manuals for
products, and registration, patient history, and feedback forms
2) Explore the connections between information design and print UCD
a) Information design process (Redish 2000)
i) The importance of the planning questions and of the front-end analysis
ii) The role of iterative evaluation
iii) The interaction and equal importance of writing and presentation (the other, narrower,
3) Evaluate the RABBITT process for print UCD
a) Research Users
i) Your information design and delivery decisions should derive from the audiences (or
users) context
choosing the right mode of delivery, information needs, and design
b) Assess the situation & Balance user needs
i) How can the print requirement be adapted to fit remote users?
ii) What are the organization or client goals?
iii) What does the document need to achieve? (i.e. collect and distinguish certain
information?)
iv) How will users access the document? (i.e.: mail, email, and do they need a particular
software if its an electronic version of a print document?)
(1) Ex: instruction documents or filling out a registration form
ii) You can test for how information provides knowledge to complete tasks
(1) Ex: tax form and corresponding worksheets
iii) Make sure to incorporate a request for using the information
(1) Ex: How was information about Earned Income Credit under 8a used to determine
the users eligibility for the Earned Income Credit?
4) Review print UCD best practices
a) Research the users environments to determine when print or PDF materials are needed to