Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
Case Notes
Chapter 11: Rewarding Employees and HRIS
Grandview Global Financial Services, Inc.
Case Summary
Grandview Global Financial Services is an international corporation providing multiple financial
services. Although it is one of the smaller players in the field, the firm has about 20,000
employees globally. Because the performance goals are based on financial targets, and
employees’ merit and incentive payments are directly related to employee performance, as well
Case Analysis
The overall goal of this case is to provide the student with a broad understanding of the role and
focus of HRIS in supporting performance management, compensation, benefits, and payroll
processes. The combined PM, compensation, benefits, and payroll systems constitute some of the
most important parts of the HRIS. Money may not be at the forefront of how people talk about
the organization and their linkages to it, but if performance ratings result in lower-than-expected
salary increases, bonuses are miscalculated, benefits elections are not implemented, or a
paycheck is wrong or (worse still) not delivered, employees become vocal.
Sample Answers to Case Questions
1. What is the role of performance management in establishing and maintaining corporate
culture?
In order to establish and maintain a consistent corporate culture across multiple
locations, it is important to maintain a consistent performance management system
throughout the organization. The performance management process consists of three
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
2. What is the role of compensation and benefits in establishing and maintaining corporate
culture?
A well-integrated compensation and benefits system can aid in establishing and
3. Since laws, labor markets, and customs relevant to performance management, compensation,
and benefits differ from country to country, does it make sense to try to maintain a common
global process for managing each of these areas?
Students should understand that Grandview would greatly benefit from maintaining a
common global process for managing performance management, compensation, and
4. Given all the cross-country differences, why would a global organization want to have a
common HRIS?
A common HRIS system would help to unify the organization’s performance
management, compensation, benefits, and payroll systems. This would allow
Grandview to act more strategically in that it will be better equipped to align employee
behaviors with the strategic intent of the organization.
5. How should Grandview go about implementing a global performance management system?
There are many ways in which Grandview could go about implementing a global
6. How should Grandview go about implementing a global rewards system?
There are many ways in which Grandview could go about implementing a global
7. How should Grandview go about implementing a global benefits system?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
There are many ways in which Grandview could go about implementing a global
8. How should Grandview go about implementing a global HRIS to manage these functions?
There are many ways in which Grandview could go about implementing a global HRIS.