10 – 25 Compensation – Thirteenth Edition Gerhart │Newman │Milkovich
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Yes! The huge profit sharing payout is attributable almost solely to lower gas prices,
something pilots can’t affect. So the connect between behavior and outcome is non–
existent. Expect movement over to American when gas prices return to normal, or when
Delta renegotiates the performance standard to take into account falling gas prices.
Answers to Review Questions
1. As VP of HR at Pilsner Roofing, the eleventh largest roofing company in the world,
you are experiencing turnover problems with the employees who actually install roofs
(roofers) General Manager Roy Cranston has asked you to fix the problem. While your
primary emphasis might be on having a competitive base pay, you need to decide if
there is anything you can do in the incentive department. Before you can make these
decisions, what information would you like about (a) pay (base + incentive) at major
competitors, (b) the nature of the turnover, and (c) next year’s labor budget?
Pay (base + incentive) rates for similar jobs at major competitors in the local market are
needed. Regional data may also be required; this depends on the geographic location of
In revamping the compensation program, the first step is to convene a meeting of the
involved managers and supervisors to gather their inputs regarding the objectives of the pay
program—what do the managers and supervisors want? Obviously, they want lower
turnover. Other matters need to be addressed. Should employees work in teams? Is an
incentive plan appropriate? If so, what type of performance measures should be established?
Should the incentive plan emphasize short-term or long-term performance or both?
For this case, the following assumptions are made:
• Employees will not work in teams.
• The primary focus will be on implementing a short-term individual incentive plan.