Chapter Outlines
Each chapter outline can be used as a planning tool for class sessions, or individual workplace
meetings. They provide a clear structure for how to frame key UCD concepts and build upon
previously presented material. The Agenda items can be adapted into core learning objectives, or
also serve as test or reflection topics. These chapter outlines can also accompany the Chapter
Presentation Slides located on the textbook web site.
Chapter 1
Agenda/Learning Objectives
Define UCD
1) Define UCD
a) UCD = user-centered design
b) Acknowledges that the system/product/process exists to serve the user
c) Needs of user drives design process (from very beginning stages)
d) UCD considers:
i) How would users use this product?
e) UCD is not:
i) Designing a product to make something unique for every individual or giving users
everything they want
f) Goal of UCD is to incorporate and evaluate users at beginning of design process and
understand:
i) How the user thinks and interacts with a product
ii) What the users require
iii) What others have done before (both good and bad) to engage users
iv) What the company/organization wants to accomplish with the product theyre making
for the intended users
2) Distinguish UCD from Technology-Centered Design
a) TCD = technology-centered-design
b) Users are expected to adapt to the system
c) Features are favored over user goals and needs
i) What is the deadline?
ii) What features have to be in the product?
iii) What materials are available for constructing the product?
iv) Whats the budget?
3) Introduce EyeGuide Case Study
a) Began as EyeGuide Assist (2012)
i) Allowed users to control computer mouse with eyes
ii) Users could blink, type, click, etc.
iii) Focused on affordability and functionality
4) Review: Takeaways, Discussion Questions, UCD Quests
a) Review key points
b) Group discussion and Q&A
