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• Information sharing: The last point about Citibank is consistent with confirmation
bias. Notably, confirmation bias characterized many of the processes that these firms
shared information. In regard to UBS, the minicase states: “The self-study report
notes that the investment bank’s senior management did not sufficiently challenge
each other in relation to the development of their various businesses; and it criticizes
analysts for a lack of clarity when presenting complex data.” At S&P, the minicase
states: “At S&P, the head of the Residential Mortgage Backed Securities group
expressed his strong concern that adopting the changes would lead to agency conflicts
in which they would lose their independence, by conferring directly with investors,
issuers, and investment bankers. His concerns went unanswered, and those within the
firm who fought the changes were systematically excluded from meetings.” The
easily. As a result, his executives were fearful if they needed to deliver bad news to
him. He rarely asked for input when making a decision; and he did not tolerate being