TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
12 Patient Relations and the Dental
Radiographer
CHAPTER LESSON PLAN & OBJECTIVES
Lesson 12.1: Patient Relations and the Dental Radiographer
1. Define the key terms associated with patient relations.
2. Discuss verbal, nonverbal, and listening skills, and explain how each can be used to enhance
CHAPTER TEACHING FOCUS
• Students will have the opportunity to discuss specific interpersonal skills that enhance communication
Chapter 12: Patient Relations and the Dental Radiographer 2
TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
CHAPTER PRETEST
Have the students answer these questions prior to covering this chapter to understand where they stand
in relation to the content.
1) The backbone of a well-run organization is:
a) good communication.
b) rules and regulations. c) excellent salary and benefits.
d) a large client list.
2) One of the most important traits to everyday social and business relationships is:
a) honesty.
b) mutual respect. c) interpersonal communication.
d) problem-solving skills.
3) Communication can be defined as:
a) explanations.
b) proper statements.
c) words we use.
d) the process by which information is
exchanged.
6) What type of communication involves the use of language?
a) Verbal
b) Nonverbal c) Chairside manner
d) Facilitative
7) What type of communication involves the use of body language?
a) Verbal
b) Nonverbal c) Chairside manner
d) Facilitative
8) What refers to the relationship between the patient and the dental radiographer?
a) Communication
b) Office relationship c) Office manner
d) Patient relations
9) What can a dental radiographer do to convey appropriate emotional responses when listening
to a patient?
a) Interrupt the patient frequently.
b) Use facial expressions.
c) Turn the back away from the patient.
d) Try and take the x-ray while the patient
is still talking.
10) What are some important nonverbal cues that convey attitude of the dental radiographer?
a) Posture and body movement
b) Posture and a clean uniform c) Good makeup and hair
d) A college degree
Chapter 12: Patient Relations and the Dental Radiographer 3
TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
CHAPTER PRETEST ANSWERS
1) a
The dental radiographer needs good interpersonal skills to communicate with patients and establish
trusting relationships. Communicating with dental patients may be the most demanding professional
5) d
Chairside manner refers to the way a dental professional conducts himself or herself at the patient’s
chairside. The dental auxiliary must develop a relaxing chairside manner that makes the patient feel
comfortable and at ease.
p. 122
Chapter 12: Patient Relations and the Dental Radiographer 4
TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
Classroom Preparation
Lesson 12.1: Patient Relations and the Dental Radiographer
INSTRUCTOR PREPARATION
Textbook Objectives Covered
1. Define the key terms associated with patient relations.
2. Discuss verbal, nonverbal, and listening skills, and explain how each can be used to enhance
communication.
National Standards Covered
CODA Standards for Dental Assisting Programs
• Standard 2: Educational Program:
• The program must demonstrate effectiveness in creating an academic environment that supports
CODA Standards for Dental Hygiene Programs
• Standard 2: Educational Program:
• Curriculum content:
• General education content must include oral and written communications, psychology, and
sociology. (2–8.a)
Lesson Preparation Checklist
• Prepare lecture from TEACH lecture slides available on Evolve.
Materials and Supplies
• computer
Chapter 12: Patient Relations and the Dental Radiographer 5
TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
Classroom Preparation
Lesson 12.1: Patient Relations and the Dental Radiographer
STUDENT PREPARATION (4 hrs)
1
READ – Textbook (pp. 118-121)
CREATE
• Have the students develop a crossword puzzle using key terms. They can use a website, such
as www.puzzlemaker.com, or create a puzzle on their own. Bring the puzzle to class for an
activity.
ANSWER – Textbook
ANSWER – Workbook Module 3: Radiographer and Technique Basics
• Identification: Communication Skills, questions 11-19 (p. 89)
4
READ – Textbook (pp. 121-122)
ANSWER – Textbook
• Quiz Questions: True or False, questions 11, 12 (p. 123)
5
APPLY – Workbook Module 3: Radiographer and Technique Basics
• Critical Thinking Question 3 (p. 112)
• Review Questions – Self-Study Examination
READ – Textbook (pp. 122-123)
ANSWER – Textbook
• Quiz Questions: True or False, questions 13–20 (p. 123)
ANSWER – Workbook Module 3: Radiographer and Technique Basics
Chapter 12: Patient Relations and the Dental Radiographer 6
TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
50-Minute Lesson Plan
Lesson 12.1: Patient Relations and the Dental Radiographer
LECTURE OUTLINE (10 min)
1
&
2
KEY TERMS AND COMMUNICATION: SLIDES 4-6 (pp. 118-124)
• Discuss the key terms associated with patient relations.
• Discuss verbal, nonverbal, and listening skills, and explain how each can be used to enhance
communication.
• Discuss the importance of first impressions, chairside manner, and attitude, and explain how
each can enhance patient relations.
LEARNING ACTIVITIES (choose one or more to equal 40 min)
1
&
2
• Appropriate Setting: Online
REVIEW (15 min)
• Using the crossword puzzles that the students created as a homework assignment, have
students exchange their puzzles with a classmate to solve them.
• Appropriate Settings: Traditional classroom, flipped classroom
POST & COMMENT (10 min)
3
ROLE PLAY (20 min)
• Divide the class into two groups. One group will be an audience for a role play performed by
student pairs formed in the other group. Have each pair role play a dental radiographer
responding to a patient who is angry and unhappy about how much the x-rays cost. Then lead
a class discussion on how the dental radiographer should handle such a situation.
• Appropriate Settings: Traditional classroom, flipped classroom
share their findings with the class. Record the answers on the board.
• Appropriate Settings: Traditional classroom, flipped classroom
Chapter 12: Patient Relations and the Dental Radiographer 7
TEACH Lesson Plan
IANNUCCI AND HOWERTON: Dental Radiography: Principles and Techniques, 5th Edition
CRITICAL THINKING QUESTION
A dental radiographer answers the phone at a busy dental practice. The caller is a longtime
patient and asks to speak to the dentist. The dental radiographer informs the patient that this is
not possible. The patient continues to demand to speak to the dentist. How should the dental
radiographer handle this phone call?
Discussion Guidelines: In general, the dentist should not be interrupted at chairside to come to the
Chapter 12: Patient Relations and the Dental Radiographer 8
TEACH Lesson Plan
Assessments
Chapter 12: Patient Relations and the Dental Radiographer
ASSESSMENTS BY OBJECTIVE
1
Evolve Instructor Resources
• Test Bank: Multiple Choice, question 2
2
• Short Answer: Communication Skills, questions 1-6 (p. 90)
Evolve Instructor Resources
• Test Bank: Multiple Choice, question 9
5
Evolve Instructor Resources
Evolve Instructor Resources
• Test Bank: Multiple Choice, questions 1, 3-6