Chapter 12
INFLUENCING CLIENT ACTIONS AND
DECISIONS: DIRECTIVES, PSYCHOEDUCATION,
LOGICAL CONSEQUENCES, AND DECISIONAL
COUNSELING
How can these influencing strategies help you and your clients?
Chapter 12, “Directives, Providing Information, Psychoeducation, and Decision
Counseling’s Natural and Logical Consequences: Helping Clients Move to Action,”
provides you with the basics of four additional influencing skills. Each of these skills has
specific strategies that can help clients create new stories and generalize and act on what
is discovered in the session.
CHAPTER GOALS
Awareness, knowledge, skills, and actions developed through the concepts of this chapter
will enable you to:
Continue your awareness that listening comes first when we use any of the influencing
skills.
Utilize several types of directives and psychoeducation in interviewing practice and
stress management.
INTRODUCTION
Of the skills presented in this chapter, we believe that logical consequences are the most
important for beginners. This skill builds on Chapter 7’s discussion of decisional
counseling and provides a way for beginners to offer direction without telling clients
It is far too easy for beginning (and some advanced) helpers to take over the life of the
client.
OVERVIEW OF THE CHAPTER AND MINDTAP SUPPORT
DEFINING DIRECTIVES, PROVIDING INFORMATION, AND
PSYCHOEDUCATION
We define directives and indicate that we don’t give that many. It is vital that we make
the client a co-participant whenever possible. The basic skills of advice giving are
presented.
List of MindTap resources available for this section:
1. Interactive Exercise: Your Personal Experience with Psychoeducational Information,
Advice, Opinions, and Suggestions.
DISCERNING THE SPECIFICS OF PSYCHOEDUCATION
Psychoeducation is a necessary part of much interviewing. We review the importance of
List of MindTap resources available for this section:
1. Interactive Exercise: Writing Psychoeducational Information, Advice, Opinion, and
Suggestion Statements.
2. Group Practice Exercise: Group Practice with Information/Psychoeducation.
DEFINING NATURAL AND LOGICAL CONSEQUENCES AND DECISIONAL
COUNSELING
This section starts with a focus on helping clients anticipate the potential positive and
negative consequences of their behaviors and actions. We define consequences and point
out that the client ideally will come up with both possibilities with minimum interviewer
List of MindTap resources available for this section:
1. Interactive Exercise: Writing Logical Consequences Statements. Using the five steps
3. Group Practice Exercise: Group Practice with Logical Consequences.
5. Weblink Exercise: Positive Discipline.
REFINING STRESS MANAGEMENT AS PSYCHOEDUCATION
List of MindTap resources available for this section:
1. Weblink: Smoking Cessation.
3. Weblink: Patient-Centered Guides.
5. Weblink: Teaching Tolerance.
7. Weblink: Sexual Assault.
REFINING DIRECTIVES AND PSYCHOEDUCATIONAL STRATEGIES FOR
BUILDING MENTAL AND PHYSICAL HEALTH
Again, the “1-2-3” pattern is really important in providing a directive. We define
beginning helpersfocusing on a relaxing scene, positive images of strength, encourage
physical exercise and nutrition (or other wellness dimension), thought-stopping, and
homework. We are big fans of thought-stopping and it does work for us. When Allen
List of MindTap resources available for this section:
1. Case Study: Hurricane Katrina
3. Video Activity: Thought-Stopping Technique.
5. Weblink: About Relaxation.
7. Weblink: Breathing Techniques.
9. Weblink: Self-Help Information: Worry.
10. Weblink: Directive Counseling.
OBSERVING: INTRODUCING THERAPEUTIC LIFESTYLE CHANGES
THROUGH DECISIONAL COUNSELING
Therapeutic lifestyle changes present a “different” way to approach interviewing and
counseling. TLC’s involve psychoeducation, providing information, and – at times even
List of MindTap resources available for this section:
1. Interactive Exercise: Interview Transcript: Allen and Mary’s Decisional Counseling.
2. Interactive Exercise: Interview Summary. This exercise is based on the Interview
Transcript of Allen and Mary’s decisional counseling transcript. To achieve basic
PRACTICING: INTEGRATING THE SKILLS AND STRATEGIES OF THIS
CHAPTER
Therapeutic lifestyle changes present a “different” way to approach interviewing and
counseling. TLC’s involve psychoeducation, providing information, and – at times even
giving advice. Encouraging clients to engage in new behaviors and ways of thinking is
DEMONSTRATIONS AND VIDEOS TO SUPPLEMENT ESSENTIALS OF
INTENTIONAL INTERVIEWING, Third Edition
Live demonstrations.
Tapes developed by ourselves and the students over the years.
Basic Influencing Skills has a video on these skills.
Dealing with Addictions by Albert Ellis and Treating Alcoholism in
Psychotherapy by Stephanie Brown are also available from Microtraining.
HOW HEALTHY IS YOUR LIFESTYLE? Allen Ivey, Mary Bradford Ivey, and
CLASS PROCEDURES
1. Define the skills. We like to put the three skills on the class whiteboard or an
2. View the skills in action. The students are far enough along that it is likely that a
4. Practice the skills in role-plays. As always, it is practice sessions that make the
5. Portfolio of Competencies and plan for generalization.
GROUP PRACTICE WITH LOGICAL CONSEQUENCES
Step 1: Divide into practice groups.
Step 3: Assign roles for the first practice session.
Step 5: Conduct a five-minute practice session using the skills. Allow enough time for the
story to be told and for the interviewer to make a clear statement of the logical
consequences of following an action or idea.
Step 6: Review the practice session and provide feedback for 10 minutes. It is often
tempting to just talk, but you might forget to give the interviewer helpful and
GROUP PRACTICE WITH INFORMATION/PSYCHOEDUCATION
Step 1: Divide into practice groups.
Interviewer
Observers who use the Feedback Form and time the session
Step 4: Plan and select topic.
Step 7: Rotate roles. Remember to share time equally.
GROUP PRACTICE WITH DIRECTIVES
Step 1: Divide into practice groups.
Step 2: Select a group leader.
Step 3: Assign roles for the first practice session.
Step 5: Conduct a 5-minute practice session using the skills.
Step 6: Review the practice session and provide feedback for 10 minutes. It is often
tempting to just talk, but you might forget to give the interviewer helpful and